Private Courses Cancellation/Reschedule Policy

 

Cancellation or Changes by Client

  • Cancellations and Reschedules are determined based on the first day of class.
  • Reschedules more than 10 full business days from the start date of class can reschedule at no charge.
  • Reschedules 10 or fewer full business days from the start date of class are considered Cancellations and handled accordingly – see below for Cancellations terms. 
  • Cancellations made with more than 10 full business days from the course start date will not incur any cancellation fees except in a case where non-refundable instructor travel costs were incurred based on customer commitment, in which case those costs will be charged. 
  • Cancellation 10 or fewer business days from the start date of class are charged 100% of total class fee (based on committed students at the time of cancellation) + any non-refundable instructor travel costs.
  • Cancellation fees are non-refundable and cannot be applied to future classes, enrollments, products or services. 
  • All cancellation fees are due net 30 days from the date of the cancellation or rescheduling by you. 
  • Notice of Cancellation must be provided in writing to the Salesperson and registrars@ascendientlearning.com.
  • No-Shows (student who does not attend class) are considered Cancellations and handled according to the cancellation policy. 
  • Student substitutions are allowed with at least 2 business days’ notice before the class begins. 
  • The fees charged for onsite training classes upon cancellation/rescheduling are based on committed instructor time, non-refundable travel and living expenses, and equipment charges. 
Exception to the above policy:

SAP Learning

The following classroom cancellation and rescheduling fee schedule applies to all onsite/private events. Applicable fees based on date of cancellation or rescheduling request (measured from the first day of the class):

  • More than 15 business days – no charge
  • 6 - 15 business days - 50% of the total class fee
  • 5 or fewer business days - 100% of the total class fee

Cancellation by Vendor 

If it is necessary for Ascendient Learning or one of its partners to reschedule a class, at least a two-week notice is normally provided. In the event of a cancellation, a full course refund is issued. Ascendient Learning and its partners are not responsible for non-refundable travel fees incurred by the client as a result of cancellations by vendor. 

 

General

  • Customer Recording or videotaping of any training delivery is prohibited.
  • For classes recorded by Ascendient, customer distribution is not allowed.

Taxes

  • When you purchase any Service or product from Udacity, you agree to pay not only the applicable fee, but also all applicable sales, use, value added, transaction taxes, or other government-required fees and charges that Udacity determines it is required to collect (“Taxes”). Please note that Udacity will calculate the “estimated Taxes” at checkout and that, upon confirmation, you may be responsible for a different total. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. You hereby authorize Udacity to modify and charge any Taxes owed by you upon confirming the tax rate. Please also note that where VAT collection is required, if any, VAT will be calculated and added at checkout. You hereby agree to indemnify and hold Udacity harmless against any and all claims by any tax authority for any underpayment of any Taxes, including, without limitation, VAT, and any related penalties and/or interest.

US Export Compliance Regulations 

PROHIBITIONS. Certain Content or Services may be subject to financial sanctions or export control laws, regulations and orders of the United States or other countries (collectively, “Restrictions”). You will not directly or indirectly export or divert any Content or Services to any individual, third party or country where such export or financial transaction is prohibited by Restrictions. You agree that You are responsible to obtain any license to export, re-export, or import as may be required. In addition, You represent and warrant that You are not named on any government listing of denied parties, including, but not limited to, the United States Office of Foreign Assets Control (“OFAC”) list of Specially Designated Nationals; that You are not a citizen of, or residing in, the countries embargoed or sanctioned from time to time pursuant to OFAC regulations and laws related thereto, or the Export Administration Regulations of the U.S. Bureau of Industry and Security. You certify that You will not transmit or deliver in any way any of the Content or Services to denied parties or to countries or nationals of countries in violation of Restrictions. Questions: Please call 800-803-3948