When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
ServiceNow Service Portal Fundamentals (SNSPF)
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal...
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$1,900 USD
Duration
2 days
Course Code
821288
Available Formats
Classroom
Overview
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.
During this two-day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance; a safe sandbox. Participants will:
- Explore all aspects of the Service Portal application
- Learn how to re-configure an existing portal
- Review the Service Portal framework
- Create new Service Portals, Themes, Pages, and Menus, and Search Sources
- Understand how to use and create Widgets
- Re-use existing Portal components
- Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
- Configure other aspects of the platform to enhance a Service Portal
- Create a Guided Tour within a Service Portal
These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.
Skills Gained
Upon completion of this course, learners are able to:
- Create a new Service Portal.
- Use the Branding Editor to configure titles, logos, and the Theme of an existing Service Portal.
- Create new Themes, Pages and Widgets.
- Develop a new Header Menu and Footer, then add them to a Theme.
- Include a custom font within a Theme.
- Clone existing Pages and Widgets for reuse.
- Configure search capabilities by creating Search Sources to define data sources to utilize and Search Facets to enhance filtering on the Search Page.
- Report on Service Portal user transactions and be familiar with the baseline Usage Overview dashboard.
- Redirect users to a specific Service Portal.
- Define a Guided Tour to highlight functionality within a Service Portal.
Who Can Benefit
This course is designed for low-code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization's services online.
Prerequisites
Completion of the ServiceNow Fundamentals course with 6-plus months of hands-on administration experience.
Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:
- Scripting in ServiceNow
- AngularJS
- Bootstrap
- CSS
- HTML
Schedule
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
ExitCertified provided great learning material and the instructor was great.
Very good couse and again we would like to see more videos on removing FRUs
Very good material, the instructor was clear explaining the topics, and the labs were easy to follow it.
the course is good, covers many aspects, wish the lab is a little bit more in depth
This was effective way to provide a ton of information in a short time period.
