When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
ServiceNow IT Service Management (ITSM) Fundamentals (SNITSMF)
IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that...
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$1,900 USD
Duration
2 days
Course Code
821276
Available Formats
Virtual, Classroom
Overview
IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology.
In this course users will learn core ServiceNow ITSM process lifecycles and the value of ServiceNow ITSM applications for managing IT Services.
This Course focuses on the baseline capabilities and the touch points between these ITSM applications and processes:
- Service Catalog and Request Fulfillment
- Incident Management
- Problem Management
- Change Management
This course also provides general information on ITSM supporting applications, such as Configuration Management and Knowledge Management, as well as ITSM Professional applications.
Skills Gained
At the end of this course, students will have the resources, knowledge, and experience necessary to:
- Create and work records through each of the covered ITSM application lifecycles
- Demonstrate each application lifecycle from a persona viewpoint
- Articulate the value and baseline features of each of the ITSM applications
- Begin considering key decisions to be made during the implementation of ServiceNow ITSM applications
- Start thinking about the long-term goal of maturing an ITSM practice in ServiceNow
Demonstrations
Multiple demonstrations are provided throughout the course to aid students in visualizing the lecture concepts.
Structured Discussions
Though classroom discussion will occur throughout the course, several specific discussion points have been identified within the course to aid students in increasing comprehension of the material as well as to aid in applying the concepts learned to their individual roles and organizations.
Hands-On
Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.
Group Activities
Several instructor-led group activities such as knowledge checks, concept reviews, and open discussions are embedded throughout the course flow. Participants are able to validate their newly acquired knowledge as well as benefit from real-life business scenarios shared by fellow students.
Differentiators
Unlike ServiceNow Fundamentals, which has a broader focus on the platform, the ServiceNow ITSM Fundamentals course is focused on providing attendees with the skills necessary to manage service requests, changes, incidents, and problems within the ServiceNow platform.
Unlike videos on YouTube, which offer no student interaction or hands-on exercises and may reflect older versions of the platform, the ServiceNow ITSM Fundamentals course is up-to-date, in-depth, and aligned with common and practical configuration and usage scenarios and challenges.
Course Flow
During this two-day interactive training course, students access the ServiceNow platform and the ITSM applications in their own student instance, which is a safe sandbox loaded with demo and test data.
The course weaves a scenario throughout to present real-world application of ITSM practices. The class features lecture, demonstrations, structured and open discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.
Who Can Benefit
This IT Service Management (ITSM) Fundamentals course is designed for customers, partners, and ServiceNow employees who will be administering ServiceNow and/or working on a ServiceNow implementation of ITSM applications and need to understand the lifecycle and inter-dependencies of ServiceNow ITSM applications from a persona perspective.
Schedule
4 options available
-
May 15, 2025 - May 16, 2025 (2 days)
Virtual | 9:00 AM – 5:00 PM CDT Language English Select from 1 options below Virtual |9:00 AM – 5:00 PM CDT- Enroll
- Enroll Add to quote
-
May 29, 2025 - May 30, 2025 (2 days)
Virtual | 9:00 AM – 5:00 PM CDT Language English Select from 1 options below Virtual |9:00 AM – 5:00 PM CDT- Enroll
- Enroll Add to quote
-
Jun 5, 2025 - Jun 6, 2025 (2 days)
Virtual | 9:00 AM – 5:00 PM CDT Language English Select from 1 options below Virtual |9:00 AM – 5:00 PM CDT- Enroll
- Enroll Add to quote
-
Jun 17, 2025 - Jun 18, 2025 (2 days)
Virtual | 9:00 AM – 5:00 PM CDT Language English Select from 1 options below Virtual |9:00 AM – 5:00 PM CDT- Enroll
- Enroll Add to quote
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
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Easy to work with. Learning material pdfs were able to be printed out in color which was very nice to write on.
ExitCertified provided us with a great opportunity to learn more about React and in easy to follow way.
very good and spcecific course and above all a very good instructor. In few days I have learned a lot.
Instructor knew her stuff. Long time in the industry. Course was easy to follow and very informative.
