8411  Reviews star_rate star_rate star_rate star_rate star_half

ServiceNow Customer Service Management Essentials (CSME) (SNCSME)

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow Customer Service Management (CSM) product. Through lectures, group discussions, and...

Read More
By Request
$2,700 USD
Duration 3 days
Course Code 821233
Available Formats Classroom

Overview

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow Customer Service Management (CSM) product. Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation good practices. This course is designed for ServiceNow customers, partners, and employees who administer features, functions, and data associated with Customer Service Management.

Skills Gained

Attendees master the core configuration and administration of the ServiceNow Customer Service Management (CSM) product. .

Who Can Benefit

An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

  • Customer Service Management Administrator / ServiceNow System Administrator - who will be administering the applications related to the ServiceNow Customer Service Management (CSM) product
  • Technical / Solution Consultants and Architects who will be configuring, developing, or supporting the applications related to the ServiceNow Customer Service Management (CSM) product
  • Project / Program / Engagement Managers who will be leading the implementation of the ServiceNow Customer Service Management (CSM) product

Prerequisites

Data analysis and student feedback show that students may struggle in this class if they have chosen to skip the prerequisite courses:

  • Welcome to ServiceNow On Demand
  • ServiceNow Administration Fundamentals Instructor-Led or On Demand
  • ServiceNow Platform Implementation Instructor-Led or On Demand
Read Less

Schedule

Upcoming Course Dates

There are currently no scheduled dates for this course. If you are interested in this course, contact us with the form below.

Contact Information

FAQ

Does the course schedule include a Lunchbreak?

Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does Ascendient Learning deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

How do I request a W9 for Ascendient Learning?

View our filing status and how to request a W9.

Reviews

Sean is the very good instructor. I would like to take his class again in the future.

my experince was great from the day i regetered to the actuall day of the class.

I like their training. A lot of material covered. The labs are very good. l learned a lot.

They were very good. They made sure everyone was able to get into the training and got all of the material needed for class.

Courseware was effective but would like to have some PDF material on BPML and XPATH