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SAP Field Service Management Fundamentals

Skills Gained This course will prepare you to: -understand the full functionality of SAP Field Service Management solution web- and mobile applications. -understand standard product features....

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$2,760 USD
Duration 3 days
Course Code FSM100-v024
Available Formats Virtual, Classroom

Upcoming Course Dates

  • May 28, 2025 - May 30, 2025 (3 days)
    Virtual  Location Details | 9:30 AM – 5:30 PM EST
    Language English
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    Virtual |9:30 AM – 5:30 PM EST
    Virtual | 9:30 AM – 5:30 PM EST
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  • Nov 12, 2025 - Nov 14, 2025 (3 days)
    Virtual  Location Details | 9:30 AM – 5:30 PM EST
    Language English
    Select from 1 options below
    Virtual |9:30 AM – 5:30 PM EST
    Virtual | 9:30 AM – 5:30 PM EST
    Enroll
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Overview

Skills Gained

  • This course will prepare you to:
       -understand the full functionality of SAP Field Service Management solution web- and mobile applications.
       -understand standard product features.
       -perform configurations and customizations using the Field Service Management Administration Module.
       -present use case scenarios as an administrator, dispatcher, and field technician.
       -provide first level support to your client.
       -know where to get additional information, best practices and documentation.

Who Can Benefit

  • Application Consultant
  • Data Consultant / Manager
  • Development Consultant
  • Technology Consultant

Prerequisites

  • Essential:
       -none
  • Recommended:
       -none

Course Details

Course Content

  • Unit 1: Introduction to SAP Field Service Management
       -How SAP Field Service Management fits into the overall landscape of SAP’s portfolio
       -Solution overview
       -SAP Field Service Management functionalities
  • Unit 2: Administration 1
       -Architecture
       -Main components of FSM
       -Account & user configuration
  • Unit 3: Master Data Management
       -Main business objects
       -Data object management
       -Data loader and data exporter
  • Unit 4: Planning & Dispatching
       -Service call lifecycle
       -Create and assign a service call
       -Release scenarios
       -Reservation types
       -Service Map
       -Using skills and filters
  • Unit 5: Mobile Field Service
       -Mobile service workflow
       -Create new assignment on mobile
       -Reserved materials.
       -Record effort, material, mileage, and expenses
       -Activity feedback
       -Checkout and group checkout
       -Considerations for synchronization and offline use
  • Unit 6: Smartforms
       -Smartform templates and designer
       -Elements
       -Smartforms in mobile application
  • Unit 7: Administration 2
       -Company settings
       -Service Workflow configuration
       -Screen Configuration
       -Custom translations
       -Data management & monitoring
  • Unit 8: Business Rules
       -Use cases
       -Business Rule Configuration
       -Validating and Executing a Business Rule
  • Unit 9: Analytics & reports
       -Business reports via Dashboards
       -Report template technologies
       -Generating reports
  • Unit 10: Crowd Workforce
       -Use cases
       -Partner Portal
       -Dispatching process for crowd workforce
  • Unit 11: Customer Self Service
       -Self-service functionality
       -Self Service portal and interactive chatbot
       -Set up, configuration and branding
  • Unit 12: Integration
       -Overview of supported integration scenarios
       -Main business objects supported per integration scenario
       -End to end process with integration points
  • Unit 13: Student Appendix – Learning Resources and Glossary
       -Links to useful SAP Field Service Management portals, help, documentation and enablement platforms

Notes

  • System Requirements:
       -Notebook with web browser (Chromium-based, e.g. Google Chrome).
       -IOS / Android mobile phones or tablets with the corresponding FSM mobile application installed.
  • To download the FSM mobile app for iOS, Android, and MS Windows, use your mobile device to access the respective app stores of Apple, Google, or Microsoft and search for ‘SAP Field Service Management". In addition, the Windows version of the app can be downloaded from the SAP Support page here.
  • For further details on systems requirements, please click here

Course based on software release

  • SAP Field Service Management 2211
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Schedule

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There are currently no scheduled dates for this course. If you are interested in this course, request a course date with the links above. We can also contact you when the course is scheduled in your area.

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FAQ

Does the course schedule include a Lunchbreak?

Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does Ascendient Learning deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

How do I request a W9 for Ascendient Learning?

View our filing status and how to request a W9.

Reviews

The tool provided to practice the course teachings is very functional and easy to use.

Great class I learned a great deal from the material. There would seem to a large amount that I need to learn about.

This was effective way to provide a ton of information in a short time period.

I thought the course was informative and the tools to go over the material were very nice.

The platform is very intuitive and easy to navigate. Great tool for learning