When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
Business Processes in Customer Service
Skills Gained Gain an overview of Customer Service Become familiar with the most important business processes in Customer Service, including practical exercises Explain integration with other SAP...
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$3,350 USD
Duration
5 days
Course Code
PLM301-v095
Available Formats
Classroom
Overview
Skills Gained
- Gain an overview of Customer Service
- Become familiar with the most important business processes in Customer Service, including practical exercises
- Explain integration with other SAP components
- Support decision makers responsible for implementing the system
- Identify the different analysis options that are available
Who Can Benefit
- Project managers
- Project team
Prerequisites
- Essential:
-none - Recommended:
-SAP01 SAP Overview
Course Details
Course Content
- Overview of Customer Service
- Technical objects
-Material serial numbers and equipment
-Functional locations, bills of material and warranties - Help desk processing
-Creating, processing, and completing service notifications - Planning of technician resources
-Creating, processing, completing, and billing for service orders - Processing returns and repairs
-Repair order processing and returns delivery, repair processing, delivery, and billing - Service contracts
-Content and structure of service contracts
-Service processing with contracts - Planned customer service
-Task lists, maintenance plans, and scheduling Reports
-Service history and information system
Notes
- This training course is an essential prerequisite for the following advanced Customer Service courses
Course based on software release
- ERP ECC 6.0
Schedule
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
Easy to work with. Learning material pdfs were able to be printed out in color which was very nice to write on.
Good training material and good instruction. More time needs to be provided for the lab work.
Topics, material and specially instructor (Graham Godfrey) was beyond my expectations.
I was very pleased with the course setup by ExitCertified and the instructor.
They were very good. They made sure everyone was able to get into the training and got all of the material needed for class.
