sap-training-courses
8280  Reviews star_rate star_rate star_rate star_rate star_half

SAP Service Cloud

Skills Gained This course will prepare you to: -Translate customer business needs to best practice business scenarios in SAP Service Cloud -Set up and configure the solution to manage SAP Service...

Read More
By Request
$1,840 USD
Duration 2 days
Course Code C4H510-v034
Available Formats Classroom

Overview

Skills Gained

  • This course will prepare you to:
       -Translate customer business needs to best practice business scenarios in SAP Service Cloud 
       -Set up and configure the solution to manage SAP Service Cloud business processes 
       -Describe the integration scenarios available with SAP Service Cloud 
       -Demonstrate SAP Service Cloud reporting capabilities 
       -Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud 
       -Explain the different communication channels that are supported in SAP Service Cloud 
       -Explain and set up Service Levels, Categories and Work Distributions 
       -Understand knowledge base functionality in Service Tickets 
       -Explain and set up Registered Products and Installed Bases 
       -Explain and set up Warranty Management and maintenance plan in Tickets 
       -Explain and maintain the role of Time Recording in Tickets 
       -Understand Service Contracts in SAP Service Cloud 
       -Configure and Explain Visit planning in Tickets 
       -Explain Response templates and its determination in Tickets 
       -Explain SAP Service Cloud integration with ERP 
       -Explain SAP Service Cloud Integration with FSM 
       -Explain SAP Service Cloud Integration with SAP Commerce Cloud 

Who Can Benefit

  • Application Consultant 
  • Business Analyst 
  • Business Process Architect 
  • Business Process Owner / Team Lead / Power User 
  • Enterprise Architect 
  • Industry Specialist 
  • Program / Project Manager 
  • Solution Architect 
  • System Administrator 
  • Trainer 
  • User 

Prerequisites

  • Essential:
       -CRM/Service domain knowledge ^
  • Recommended:
       -SAP Cloud for Customer functional experience 

Course Details

Course Content

  • Introduction to SAP Service Cloud 
       -Describing the Functional Capabilities of SAP Service Cloud 
  • Communication Channels 
       -Explaining the Different Communication Channels that are Supported in SAP Service Cloud 
  • Explaining Live Activity Center and Agent Desktop Add on 
       -Service Levels, Categories and Work Distribution 
  • Explaining Service Levels, Categories and Work Distributions 
  • Knowledge Base 
       -Understanding Knowledge Base Functionality in Service Tickets 
  • Registered Products and Installed Base 
       -Explaining Registered Products and Installed Bases 
  • Warranty Management 
       -Explaining Warranty Management in Tickets 
  • Maintenance Plans 
       -Explaining Maintenance Plans in Tickets 
  • Time Recording 
       -Explaining the Role of Time Recording in Tickets 
  • Contracts 
       -Understanding Service Contracts in SAP Service Cloud 
  • Templates and Reporting 
       -Explaining Response Templates and Their Determination in Tickets 
  • Ticket Hierarchy 
       -Understanding Ticket Linking in SAP Service Cloud 
  • Integration SAP Service Cloud 
       -Explaining SAP Cloud for Customer Work Ticket Integration with SAP S/4HANA (ERP, ECC) 
  • Explaining Integration SAP Service Cloud with FSM (Field Service Management) 
  • Explaining the Integration Capabilities of SAP Commerce Cloud with SAP Service Cloud 

Course based on software release

  • SAP Cloud for Customer 2311
Read Less

Schedule

Upcoming Course Dates

There are currently no scheduled dates for this course. If you are interested in this course, contact us with the form below.

Contact Information
Address

FAQ

Does the course schedule include a Lunchbreak?

Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does Ascendient Learning deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

How do I request a W9 for Ascendient Learning?

View our filing status and how to request a W9.

Reviews

Very good company. I've done technical trainings at their facility in downtown Montreal in the past and I'Ve always appreciated them.

They were very good. They made sure everyone was able to get into the training and got all of the material needed for class.

I think the platform is very good and look forward to taking my next course in early October.

The class and material is good. I think some of the software needs to be updated.

I thought the course was informative and the tools to go over the material were very nice.