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SAP Customer Data Platform Implementation Training

Skills Gained This course will prepare you to: Discuss the product capabilities and features of the Customer Data Navigate the console and describe its functionalities Navigate the Admin console and...

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$2,760 USD
Duration 3 days
Course Code C4H63-v054
Available Formats Classroom, Virtual

Upcoming Course Dates

  • Jun 29, 2026 - Jul 1, 2026 (3 days)
    Live Virtual | 9:30AM – 5:30PM EDT
    Language English
    Select from 1 option(s) below
    Live Virtual |9:30AM – 5:30PM EDT
    Live Virtual | 9:30AM – 5:30PM EDT
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Overview

Skills Gained

This course will prepare you to:

  • Discuss the product capabilities and features of the Customer Data
  • Navigate the console and describe its functionalities
  • Navigate the Admin console and describe its functionalities
  • Identify the structure of a Customer Schema concept to create a new schema and interpret merging rules
  • Structure data and define how to link groups
  • Identify and outline privacy and trust mechanisms to ingest and downstream data
  • Explain the two views offered by SAP Customer Data Platform based on the confidence in the accuracy of the data
  • Explain the many ways to set up applications to ingest customer data
  • Classify your customer data by applying different criteria based on attributes, behaviors, or activities
  • Connect SAP Customer Data Platform into destination systems to downstream customer data
  • Explain how SAP Customer Data Platform uses Audiences, CX Flows, and Journeys to group customers and personalize experiences
  • Describe the B2B capabilities using Customer Data Platform Groups and Relationships

Who Can Benefit

  • Business End Users
  • Functional Consultants
  • Solution Architects
  • Technical Consultants

Prerequisites

  • Essential: Watch SAP Customer Platform Videos
  • Recommended: Explore SAP Customer Data Platform Essentials eLearning and Administering SAP Customer Data Platform eLearning

Course Details

Getting Started with CDP

  • Introducing Customer Data
  • Discovering SAP Customer Data Platform Terms and Definition

Discovering the SAP Customer Data Platform Console

  • Navigating the CDP Console
  • Discovering the Tenant model

Defining a Customer Schema

  • Using Customer Schema
  • Using the Activity Schema

Creating Processing Purpose

  • Discovering Processing Purpose

Applying Identity Resolution

  • Distinguishing between Unified and Contextual Customer Profiles
  • Using Matching and Merge Rules

Implementing Data Ingestion

  • Uncovering How Customer Data Platform Ingests Data?
  • Applying Source Application Event

Applying Activity Indicators and Segments

  • Using Activity Indicators
  • Using Segments

Creating Outbound Applications and Downstream

  • Downstreaming Data from the SAP Customer Data Platform

Creating and configuring Journeys, CX flows, and Audiences

  • Applying Audiences within the Customer Data Platform
  • Discovering CX Flows
  • Designing CX Journeys and Milestones

Discovering the Admin, Security, and Monitoring Functionalities

  • Navigating the Admin Console
  • Navigating the Monitoring Dashboard

Using REST APIs with SAP Customer Data Platform (APIs)

  • Using the SAP Customer Data Platform APIs
  • Authenticating an API call using OAuth2
  • Implementing the Ingesting APIs
  • Implementing the Query API

Implementing Customer Data Platform for B2B

  • Discovering Groups and Relationships

Hands-on Exercises

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Schedule

1 options available

  • Jun 29, 2026 - Jul 1, 2026 (3 days)
    Live Virtual | 9:30AM – 5:30PM EDT
    Language English
    Select from 1 option(s) below
    Live Virtual |9:30AM – 5:30PM EDT
    Live Virtual | 9:30AM – 5:30PM EDT
    Enroll
    Enroll Add to quote

FAQ

Does the course schedule include a Lunchbreak?

Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does Ascendient Learning deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

How do I request a W9 for Ascendient Learning?

View our filing status and how to request a W9.

Reviews

I like their training. A lot of material covered. The labs are very good. l learned a lot.

Class was very informative, although one lab didnt but will try again later

The training was good but needed the basic skills of maximo before getting deep in the configuration of it.

Overall ExitCertified is a great training provider and the remote learning is as effective as in person.

They were very good. They made sure everyone was able to get into the training and got all of the material needed for class.