When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
SAP Cloud for Customer Administration
Skills Gained This course will prepare you to: -Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business -Create an organization structure enabling...
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$2,760 USD
Duration
3 days
Course Code
C4H440-v034
Available Formats
Classroom
Overview
Skills Gained
- This course will prepare you to:
-Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
-Create an organization structure enabling customers to use the solution to meet the needs of the business
-Migrate data into the application and troubleshoot migration issues
-Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
-Set up and configure the solution to manage business processes including sales, marketing, service and social
-Describe the integration scenarios available with SAP Cloud for Customer
-Adapt and extend the solution to meet customer-specific needs
-Learn about the mobile features of SAP Cloud for Customer
-Demonstrate the reporting capabilities of the system
Who Can Benefit
- Business Process Architect
- Program / Project Manager
- System Administrator
Prerequisites
- Essential:
-CRM/SD domain knowledge - Recommended:
-SAP Cloud for Customer functional experience
-C4H410 OR C4H510
-This course applies to the SAP Sales Cloud certification exam and SAP Service Cloud certification exam
-This course is often offered during the same week as the SAP Sales Cloud Course (C4H410) / SAP Service Cloud Course (C4H510). It is recommended that this course be taken after the C4H410 / C4H510 course, to gain maximum product benefit for certification.
Course Details
Course Content
- Introduction to SAP Cloud for Customer
-Articulating the Functional Capabilities of SAP Cloud for Customer - Starting the Project
-Preparing for the Implementation Project
-Describing Fine Tuning
-Describing Q-Gates - Account and Contact Management
-Understanding the Basic Functions of Account and Contact Management - Products and Price Lists
-Understanding Products and Price List Concepts in SAP Sales Cloud - Organizational Structure
-Explaining the Role of an Organizational Structure in the Solution - Territory Management
-Defining Complex Territory Hierarchy Structures - User and Role Management
-Maintaining Employees and Explain What a Business User Is - Data Migration
-Guiding Your Customer on Which Data Should Be Migrated - Integration
-Describing Integration Scenarios with CRM and ECC
-Describing Integration with FSM
-Describing Integration with Microsoft Outlook
-Describing the Benefits of Integration with Social Media - Notifications, Workflow, and Approvals
-Setting Up an Approval Process for Opportunities - Personalization and Extensibility
-Describing How to Use Personalization and Adaptation - Analytics Framework
-Exploring the Standard Reports and Create or Modify Views for Those Reports - Mobile
-Describing the Different Mobile Access Options - Solution Walkthrough
-Preparing an SAP Cloud for Customer Environment for Solution Walkthrough - Preparing for Go-Live
-Describing the Necessary Go-Live Activities
Notes
- This course does not cover detailed integration aspects with SAP ERP and SAP CRM. These are covered in course C4H450. This course also does not cover Software Development Kit (SDK). This is covered in course C4H460.
Course based on software release
- SAP Cloud for Customer 2311
Schedule
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
The training was good but needed the basic skills of maximo before getting deep in the configuration of it.
it was good and very informative. Instructure covered everything in detail.
They were very good. They made sure everyone was able to get into the training and got all of the material needed for class.
I didn't have any problem navigating Exitcertified website or lab material at all.
Good Course. We covered a lot of material in a short amount of time. This course had useful labs that built upon each other.
