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Workspace ONE® UEM: Troubleshooting

Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and...

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Duration 3 days
Course Code EDU-WS1T
Available Formats Classroom, Virtual

Overview

Delivered by an Omnissa Certified Instructor, the Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

Skills Gained

  • Summarize the basic troubleshootingmethodology.
  • Outline common troubleshooting techniques in the Workspace ONE UEM console.
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
  • Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.

Who Can Benefit

Intermediate to advanced practitioners that support Workspace ONE UEM environments.

Prerequisites

Recommended:

  • A working knowledge of Omnissa Workspace ONE UEM infrastructure
  • A background in End-User Computing
  • Completed Workspace ONE UEM Deploy and Manage course

Course Details

Course introduction

  • Introductions and course logistics
  • Course objectives

Workspace ONE foundations

  • Navigating and customizing the console
  • Workspace ONE UEM console foundations
  • Workspace ONE Hub Services
  • Workspace ONE UEM accounts

Workspace ONE architecture

  • Workspace ONE & modern SaaS architecture
  • Workspace ONE UEM architecture
  • Additional Workspace ONE components
  • Workspace ONE example use cases

Fundamentals of troubleshooting Workspace ONE UEM

  • Software troubleshooting and support methods
  • Core components topology
  • Integrated components topology
  • Workspace ONE UEM log files

Workspace ONE UEM console troubleshooting

  • Workspace ONE UEM troubleshooting overview
  • Group management and assignment
  • System settings and roles
  • Analytic events
  • Collecting and analyzing Workspace ONE UEM logs

Integration troubleshooting

  • Integration overview
  • AirWatch Cloud Connector
  • Directory Services integration
  • Directory Users and Groups synchronization
  • Certificate Authority integration
  • Omnissa Access and Workspace ONE Intelligent Hub

Endpoint troubleshooting

  • Endpoint topology overview
  • Tools and resources for troubleshooting
  • Workspace ONE Assist
  • Troubleshooting common issues

Application troubleshooting

  • Applications overview
  • Configuration review
  • Tools and resources for troubleshooting
  • Public applications
  • Internal applications
  • Purchased applications

Unified Access Gateway and Edge services troubleshooting

  • Unified Access Gateway architecture overview
  • Unified Access Gateway configuration review
  • Tools and resources for troubleshooting
  • Content Gateway on Unified Access Gateway
  • Workspace ONE Tunnel on Unified Access Gateway

Email troubleshooting

  • Email architecture overview
  • Email profile configuration review
  • Tools and resources for troubleshooting
  • Workspace ONE Secure Email Gateway on Unified Access Gateway
  • PowerShell integration
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Schedule

2 options available

  • Mar 18, 2026 - Mar 20, 2026 (3 days)
    Live Virtual | 10:00AM 6:00PM EDT
    Language English
    Select from 1 options below
    Live Virtual |10:00AM 6:00PM EDT
    Live Virtual | 10:00AM 6:00PM EDT
    Enroll
    Enroll Add to quote
  • Jun 10, 2026 - Jun 12, 2026 (3 days)
    Live Virtual | 10:00AM 6:00PM EDT
    Language English
    Select from 1 options below
    Live Virtual |10:00AM 6:00PM EDT
    Live Virtual | 10:00AM 6:00PM EDT
    Enroll
    Enroll Add to quote

FAQ

Does the course schedule include a Lunchbreak?

Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does Ascendient Learning deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

How do I request a W9 for Ascendient Learning?

View our filing status and how to request a W9.

Reviews

Good training materials and lecture. And hands on lab and the instructor guiding was good.

This was a good program to get prepared for the solutions architect associate exam.

Good training material and good instruction. More time needs to be provided for the lab work.

ExitCertified was a great. They gave me all the materials and information I needed ahead of time to prepare for the course.

I was very pleased with the course setup by ExitCertified and the instructor.