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Plan, configure, and manage collaboration communications systems with Microsoft Teams

This course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based...

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$2,995 USD
Duration 5 days
Course Code MS-721T00
Available Formats Classroom, Virtual

Upcoming Course Dates

  • May 4, 2026 - May 8, 2026 (5 days)
    Live Virtual | 9:00AM – 5:00PM EDT
    Language English
    Select from 1 options below
    Live Virtual |9:00AM – 5:00PM EDT
    Live Virtual | 9:00AM – 5:00PM EDT
    Enroll
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Overview

This course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to:

  • Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
  • Manage Teams meetings, webinars, and town halls
  • Configure Microsoft Teams Rooms and Surface Hub devices
  • Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
  • Apply identity and access management best practices

Audience Profile

  • Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices.
  • They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They're also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard. 
  • To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

Course Details

Outline

  • Introduction to Teams meetings and calling
    • Overview of Teams meetings and events
    • Overview of Teams Phone
    • Overview of auto attendants and call queues
    • Overview of Teams clients
    • Overview of Microsoft Teams Rooms and phones
    • Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices
    • Module assessment
    • Summary and resources
  • Plan for Teams Phone
    • Plan to deploy Teams Phone
    • Plan for Teams Phone PSTN connectivity
    • Determine license requirements
    • Plan for Teams Phone devices
    • Plan and design Teams Phone features
    • Plan for voicemail
    • Module assessment
    • Summary and resources
  • Plan for Microsoft Teams Rooms and shared meeting spaces
    • Determine license requirements for Microsoft Teams Rooms and shared devices
    • Overview of Microsoft 365 Copilot and Microsoft Teams Rooms
    • Understand differences between Microsoft Teams Rooms on Android and Windows
    • Understand Microsoft Teams Rooms on Surface Hub 2S
    • Understand and plan Teams Room accessories, components, and peripherals
    • Integrate Teams with third-party or existing conferencing solutions
    • Understand Teams Rooms management options
    • Module assessment
    • Summary and resources
  • Plan and optimize network performance for Teams media
    • Understand Teams network requirements
    • Evaluate network specifications
    • Design network for media optimization
    • Design and validate VPN split tunneling
    • Configure media bit rate for Teams
    • Design and implement QoS
    • Module assessment
    • Summary and resources
  • Configure and deploy Teams Phone
    • Configure emergency calling for Teams Calling Plans
    • Manage and configure Microsoft PSTN numbers
    • Configure Operator Connect and Teams Phone Mobile
    • Configure Teams Phone policies
    • Create and manage Teams policies
    • Module assessment
    • Summary and resources
  • Configure and deploy Teams Phone with Direct Routing
    • Design Direct Routing call flows
    • Implement SIP trunking with Direct Routing
    • Configure Emergency Calling for Direct Routing
    • Extend Teams Direct Routing infrastructure
    • Deploy and maintain a survivable branch appliance
    • Module assessment
    • Summary and resources
  • Extend Teams Phone with additional services
    • Understand how Teams interacts with additional services
    • Configure compliance recording in Teams
    • Configure and integrate a certified contact center in Teams
    • Design and deploy voice bots in Teams
    • Module assessment
    • Summary and resources
  • Manage meetings and events experiences
    • Explore meetings and events in Microsoft Teams
    • Configure meeting settings
    • Create and manage meeting policies
    • Configure audio conferencing
    • Create and manage meeting templates and template policies
    • Create and manage meetings customization policies
    • Explore webinars and town halls with Teams Premium
    • Create and manage events policies
    • Explore immersive spaces in Teams
    • Module assessment
  • Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
    • Prepare
    • Exercise - Create a security group
    • Exercise - Create and assign a messaging policy in Teams admin center
    • Exercise - Create a meeting policy and assign with PowerShell
    • Module assessment
  • Configure and manage voice users
    • Enable users for Teams Phone
    • Enable users for Direct Routing with Teams Phone
    • Enable additional calling features for Teams Phone
    • Enable users for Teams Phone Mobile
    • Module assessment
    • Summary and resources
  • Configure auto attendants and call queues
    • Design call flows for auto attendants and call queues
    • Configure auto attendants and call queues
    • Deploy a channel-based call queue
    • Configure resource accounts
    • Configure Microsoft 365 groups for voicemail
    • Interpret call queue conference modes
    • Interpret call queue routing methods
    • Configure holidays for auto attendants and call queues
    • Configure custom music on hold
    • Deploy and manage Queues app
    • Module assessment
    • Summary and resources
  • Configure, deploy, and manage Teams devices
    • Manage Microsoft Teams Phones
    • Manage Microsoft Teams Room Systems
    • Microsoft Teams Rooms management options
    • Manage Surface Hub 2S devices
    • Configure Microsoft Teams SIP gateway
    • Manage Microsoft Teams displays
    • Remote provisioning and sign in for Teams Phones
    • Update Microsoft Teams devices remotely
    • Manage Microsoft Teams device tags
    • Module assessment
    • Summary and resources
  • Guided project - Prepare meeting room experiences
    • Prepare
    • Exercise - Create dynamic security group
    • Exercise - Configure security settings
    • Exercise - Create room resource accounts
    • Exercise - Configure mailbox properties
    • Module assessment
  • Monitor and troubleshoot Teams collaboration communications systems
    • Diagnose and troubleshoot phone number assignment
    • Diagnose and troubleshoot Teams client issues
    • Diagnose and troubleshoot call failure and call quality issues
    • Report on and troubleshoot Teams calls with Call Quality Dashboard
    • Diagnose and troubleshoot Direct Routing issues
    • Troubleshoot and monitor Teams devices
    • Troubleshoot Teams meetings and calling
    • Troubleshoot Teams Rooms devices
    • Module assessment
    • Summary and resources
  • Configure BYOD spaces and bookable desks
    • Explore BYOD spaces and bookable desks
    • Prepare BYOD spaces and peripherals
    • Configure buildings and floors for Microsoft Places
    • Configure bookable desks and desk pools
    • Enable desk booking with Microsoft Places
    • Manage and monitor BYOD spaces
    • Module assessment
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Schedule

1 options available

  • May 4, 2026 - May 8, 2026 (5 days)
    Live Virtual | 9:00AM – 5:00PM EDT
    Language English
    Select from 1 options below
    Live Virtual |9:00AM – 5:00PM EDT
    Live Virtual | 9:00AM – 5:00PM EDT
    Enroll
    Enroll Add to quote

FAQ

How do I get a Microsoft exam voucher?

Pearson Vue Exam vouchers can be requested and ordered with your course purchase or can be ordered separately by clicking here.

  • Vouchers are non-refundable and non-returnable. Vouchers expire 12 months from the date they are issued unless otherwise specified in the terms and conditions.
  • Voucher expiration dates cannot be extended. The exam must be taken by the expiration date printed on the voucher.

Do Microsoft courses come with post lab access?

Most Microsoft official courses will include post-lab access ranging from 30 to 180 calendar days after instructor led course delivery. A lab training key in class will be provided that can be leveraged to continue connecting to a remote lab environment for the individual course attendee.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour-long after 3-3.5 hours of the class day.

What languages are used to deliver training?

Microsoft courses are conducted in English unless otherwise specified.

Reviews

Very interactive and in-depth course that really got me ready for the industry

I thought the course was informative and the tools to go over the material were very nice.

Class was very informative, although one lab didnt but will try again later

The class covered the concepts needed for the AWS Cloud Practitioner Certification.

The instructor was thorough and they also provided hands-on demonstrations with labs.