Important **This course will release on 6/30/2026. This course will teach you how to enhance and automate business processes using customer engagement apps for Dynamics 365, while incorporating...
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**This course will release on 6/30/2026.
This course will teach you how to enhance and automate business processes using customer engagement apps for Dynamics 365, while incorporating native interconnectivity with Microsoft 365. You will also learn to unify profiles, tailor personalized customer journeys with AI-assisted Dynamics 365 Customer Insights, and improve selling efficiency through AI-driven Sales features within Dynamics 365 Sales.
This course is designed for professionals who aim to enhance and automate business processes using Dynamics 365 customer engagement apps, while leveraging native interconnectivity with Microsoft 365. It is ideal for those looking to unify profiles, create personalized customer journeys with AI-assisted Dynamics 365 Customer Insights, and improve selling efficiency through AI-driven Sales features.
Pearson Vue Exam vouchers can be requested and ordered with your course purchase or can be ordered separately by clicking here.
Most Microsoft official courses will include post-lab access ranging from 30 to 180 calendar days after instructor led course delivery. A lab training key in class will be provided that can be leveraged to continue connecting to a remote lab environment for the individual course attendee.
Lunch is normally an hour-long after 3-3.5 hours of the class day.
Microsoft courses are conducted in English unless otherwise specified.
They are very good and made sure we had all the appropriate materials for class.
Concise and good to follow along. Although it is a lot to take in under a short period of time.
I like their training. A lot of material covered. The labs are very good. l learned a lot.
I liked the pace of the course. I like that I have more than instance to use the lab.
the course is good, covers many aspects, wish the lab is a little bit more in depth
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