This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform's work allocation...
Read MoreThis course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform's work allocation capabilities, learn how conversations are efficiently routed, and explore the day-to-day workflows of both Contact Center representatives and supervisors. By the end of the course, learners will be equipped with the knowledge to navigate and manage the Dynamics 365 Contact Center environment effectively.
This course is intended for you if you're seeking to start your journey using Contact Center as a Service (CCaaS). You aim to grasp how Contact Center as a Service (CCaaS) can benefit your organization by recognizing the importance of modern contact centers, integrating with both first- and third-party CRM systems, and efficiently assisting and resolving support-related challenges. You also seek to communicate seamlessly across multiple channels, enhance customer service representative productivity using AI and collaboration tools, and develop a comprehensive understanding of the essential components that make up CCaaS solutions.
Pearson Vue Exam vouchers can be requested and ordered with your course purchase.
Most Microsoft official courses will include post-lab access ranging from 30 to 180 calendar days after instructor led course delivery. A lab training key in class will be provided that can be leveraged to continue connecting to a remote lab environment for the individual course attendee.
Lunch is normally an hour-long after 3-3.5 hours of the class day.
Microsoft courses are conducted in English unless otherwise specified.
I was very pleased with the course setup by ExitCertified and the instructor.
Quick to sign-up to course, and was able to garner some information from the course.
Overall ExitCertified is a great training provider and the remote learning is as effective as in person.
Instructor was great, course was mostly very good except for too much focus on pricing
They are very good and made sure we had all the appropriate materials for class.
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