Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it...
Read MoreMicrosoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you've resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
After completing this course, you will be able to:
This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.
Pearson Vue Exam vouchers can be requested and ordered with your course purchase.
Most Microsoft official courses will include post-lab access ranging from 30 to 180 calendar days after instructor led course delivery. A lab training key in class will be provided that can be leveraged to continue connecting to a remote lab environment for the individual course attendee.
Lunch is normally an hour-long after 3-3.5 hours of the class day.
Microsoft courses are conducted in English unless otherwise specified.
The instructor really took his time and made sure I was able to understand the concepts.
the interface was super easy to use and the instructions to get ready for the course was also very simple and easy to understand.
I liked the pace of the course. I like that I have more than instance to use the lab.
This was effective way to provide a ton of information in a short time period.
Class was very informative, although one lab didnt but will try again later
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