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Create and Manage Journeys with Dynamics 365 Customer Insights

In this Microsoft Dynamics 365 course, MB-7005, learners create marketing assets, including emails and segments. They also gain skills creating a journey, adding elements to a journey, and publishing...

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By Request
$675 USD
Duration 1 day
Course Code MB-7005
Available Formats Classroom

Overview

In this Microsoft Dynamics 365 course, MB-7005, learners create marketing assets, including emails and segments. They also gain skills creating a journey, adding elements to a journey, and publishing the journey.

Skills Gained

  • Create and manage marketing emails within Dynamics 365 Customer Insights - Journeys to deliver personalized customer communications.
  • Build and publish automated customer journeys to nurture leads and drive engagement.
  • Develop targeted customer segments to tailor marketing campaigns effectively.
  • Utilize triggers to initiate timely and relevant customer interactions.
  • Incorporate various elements into customer journeys, such as messages, activities, and interactive components.

Prerequisites

Familiarity with the basic features of Dynamics 365 Customer Insights and how to configure them.

Course Details

Course Outline

Create Emails in Dynamics 365 Customer Insights - Journeys

  • Manage assets
  • Create marketing emails
  • Personalize content
  • Use brand profiles
  • Use Copilot to generate email content ideas
  • Style emails with AI-assisted themes
  • Create content blocks
  • Preview and test emails
  • Check your message for errors and publish
  • Send emails without building a journey
  • Edit a live email
  • Prevent sending emails to duplicated email addresses

Build Journeys with Dynamics 365 Customer Insights - Journeys

  • Create and manage segments
  • Work with triggers
  • Create a journey
  • Add messages to the journey
  • Add activities to the journey
  • Add other elements to the journey
  • Publish journeys

Guided Project - Create and Manage Journeys with Dynamics 365 Customer Insights

  • Prepare for the guided project
  • Exercise - Create emails
  • Exercise - Create a segment
  • Exercise - Create a segment-based journey
  • Exercise - Create a trigger-based journey
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Schedule

Upcoming Course Dates

There are currently no scheduled dates for this course. If you are interested in this course, contact us with the form below.

Contact Information

FAQ

How do I get a Microsoft exam voucher?

Pearson Vue Exam vouchers can be requested and ordered with your course purchase or can be ordered separately by clicking here.

  • Vouchers are non-refundable and non-returnable. Vouchers expire 12 months from the date they are issued unless otherwise specified in the terms and conditions.
  • Voucher expiration dates cannot be extended. The exam must be taken by the expiration date printed on the voucher.

Do Microsoft courses come with post lab access?

Most Microsoft official courses will include post-lab access ranging from 30 to 180 calendar days after instructor led course delivery. A lab training key in class will be provided that can be leveraged to continue connecting to a remote lab environment for the individual course attendee.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour-long after 3-3.5 hours of the class day.

What languages are used to deliver training?

Microsoft courses are conducted in English unless otherwise specified.

Reviews

Good training. A lot to take in for the short amount of time we have though

the class/lecture was amazing and very easy to understand and was in detail.

vary good online learning. instructor is vary good the way he explained every thing.

Exit certified was great as it is very in depth and hands on learning which made it very easy to learn this type of work.

I think the platform is very good and look forward to taking my next course in early October.