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Configure a Dynamics 365 Customer Experience Solution

This Microsoft Dynamics course allows students to apply their skills in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full customer...

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$675 USD
Duration 1 day
Course Code MB-280T04
Available Formats Classroom, Virtual

Overview

This Microsoft Dynamics course allows students to apply their skills in a real-world challenge, configuring Dynamics 365 Sales and Customer Insights model-driven apps to create a full customer experience solution. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Skills Gained

  • Describe the features of Dynamics 365 Sales and Customer Insights
  • Create leads and opportunities in Dynamics 365 Sales
  • Manage and organize a product catalog in Dynamics 365 Sales
  • Create emails in Dynamics 365 Customer Insights
  • Build a customer journey in Dynamics 365 Customer Insights
  • Apply knowledge by configuring a Dynamics 365 customer experience solution

Who Can Benefit

Learners should be familiar with the basic features of Dynamics 365 Sales and Dynamics 365 Customer Insights and how to configure them.

Course Details

Manage leads with Dynamics 365 Sales

  • Dynamics 365 leads overview
  • Create Dynamics 365 leads
  • Lead management lifecycle
  • Lead qualification
  • Use Copilot with leads
  • Lead data management tools

Manage opportunities with Dynamics 365 Sales

  • Dynamics 365 opportunity overview
  • Create Dynamics 365 opportunities
  • Account and team selling
  • Opportunity management lifecycle
  • Use Copilot with opportunities

Manage and organize your product catalog with Dynamics 365 Sales

  • Dynamics 365 product catalog overview
  • Currencies and currency management
  • Define products
  • Product families
  • Price lists
  • Product catalog settings

Create emails in Dynamics 365 Customer Insights - Journeys

  • Manage assets
  • Create marketing emails
  • Personalize content
  • Use brand profiles
  • Use Copilot to generate email content ideas
  • Style emails with AI-assisted themes
  • Create content blocks
  • Preview and test emails
  • Check your message for errors and publish
  • Send emails without building a journey
  • Edit a live email
  • Prevent sending emails to duplicated email addresses

Build journeys with Dynamics 365 Customer Insights - Journeys

  • Create and manage segments
  • Work with triggers
  • Create a journey
  • Add messages to the journey
  • Add activities to the journey
  • Add other elements to the journey
  • Publish journeys

Challenge project - Configure a Dynamics 365 customer experience solution

  • Get to know your customer experience scenario
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Schedule

3 options available

  • Jun 20, 2025 - Jun 20, 2025 (1 day)
    Live Virtual | 9:00AM 5:00PM EDT
    Language English
    Select from 1 options below
    Live Virtual |9:00AM 5:00PM EDT
    Live Virtual | 9:00AM 5:00PM EDT
    Enroll
    Enroll Add to quote
  • Sep 19, 2025 - Sep 19, 2025 (1 day)
    Live Virtual | 9:00AM 5:00PM EDT
    Language English
    Select from 1 options below
    Live Virtual |9:00AM 5:00PM EDT
    Live Virtual | 9:00AM 5:00PM EDT
    Enroll
    Enroll Add to quote
  • Dec 19, 2025 - Dec 19, 2025 (1 day)
    Live Virtual | 9:00AM 5:00PM EST
    Language English
    Select from 1 options below
    Live Virtual |9:00AM 5:00PM EST
    Live Virtual | 9:00AM 5:00PM EST
    Enroll
    Enroll Add to quote

FAQ

How do I get a Microsoft exam voucher?

Pearson Vue Exam vouchers can be requested and ordered with your course purchase or can be ordered separately by clicking here.

  • Vouchers are non-refundable and non-returnable. Vouchers expire 12 months from the date they are issued unless otherwise specified in the terms and conditions.
  • Voucher expiration dates cannot be extended. The exam must be taken by the expiration date printed on the voucher.

Do Microsoft courses come with post lab access?

Most Microsoft official courses will include post-lab access ranging from 30 to 180 calendar days after instructor led course delivery. A lab training key in class will be provided that can be leveraged to continue connecting to a remote lab environment for the individual course attendee.

Does the course schedule include a Lunchbreak?

Lunch is normally an hour-long after 3-3.5 hours of the class day.

What languages are used to deliver training?

Microsoft courses are conducted in English unless otherwise specified.

Reviews

It was very informative and covered all the required materials along with handson labs for practice.

ExitCertified provided great learning material and the instructor was great.

Brandon was a great instructor. The virtual course materials and labs provided were very informative.

Provided good amount of material and a great instructor to teach the material.

Overall it was a good bootcamp. A lot to cover so it is understandable that the pace had to be a little fast.