When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
ITIL® 4 Specialist: Create, Deliver and Support
New - Integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. This course provides those IT...
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$2,495 USD
Duration
3 days
Course Code
100437V
Available Formats
Classroom, Virtual
Overview
New - Integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools.
This course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.
As a part of this course, all candidates will receive an exam voucher to schedule the ITIL Specialist: Create, Deliver and Support exam through Peoplecert. As of February 1, 2022, all exams will be administered in an online proctored format only. Exams can be scheduled at www.peoplecert.org.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Skills Gained
- Understand how to plan and build a service value stream to create, deliver and support services
- Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
- Preparation to sit the ITIL 4 Create, Deliver, Support examination
- Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
- Preparation to sit the ITIL 4 foundation examination
Who Can Benefit
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
Prerequisites
Candidates must hold the ITIL 4 Foundation certificate.
Course Details
Course Outline
Understand the concepts and challenges relating to the following across the service value system:
- Organisational structure
- Integrated/collaborative teams
- Team capabilities, roles, competencies
- Team culture and differences
- Working to a customer-orientated mindset
- Employee satisfaction management
- The value of positive communications
Understand how to use a ‘shift left’ approach
Know how to plan and manage resources in the service value system:
- Team collaboration and integration
- Workforce planning
- Results based measuring and reporting
- The culture of continual improvement
Understand the use and value of information and technology across the service value system:
- Integrated service management toolsets
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation (RPA)
- Artificial intelligence and machine learning
- Continuous integration and delivery/deployment (CI/CD)
- Information models
Know how to use a value stream to design, develop and transition new services
Know how the following ITIL practices contribute to a value stream for a new service:
- Service design
- Software development and Management
- Deployment management
- Release management
- Service Validation and testing
- Change Enablement
Know how to use a value stream to provide user support
Know how the following ITIL practices contribute to a value stream for user support:
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:
- Managing queues and backlogs
- Prioritizing work
Understand the use and value of the following across the service value system:
- Buy vs build considerations
- Sourcing options
- Service integration and management (SIAM)
Schedule
6 options available
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Jun 16, 2025 - Jun 18, 2025 (3 days)
Virtual | 8:30 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
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Jul 28, 2025 - Jul 30, 2025 (3 days)
Virtual | 8:30 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
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Sep 29, 2025 - Oct 1, 2025 (3 days)
Virtual | 8:30 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
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Nov 10, 2025 - Nov 12, 2025 (3 days)
Virtual | 8:30 AM – 4:30 PM EST Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EST- Enroll
- Enroll Add to quote
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Nov 17, 2025 - Nov 19, 2025 (3 days)
Virtual | 11:30 AM – 7:30 PM EST Language English Select from 1 options below Virtual |11:30 AM – 7:30 PM EST- Enroll
- Enroll Add to quote
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Jan 12, 2026 - Jan 14, 2026 (3 days)
Virtual | 8:30 AM – 4:30 PM EST Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EST- Enroll
- Enroll Add to quote
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
Great company -- easy to sign up and very organized. Loved my teacher and class overall.
I found this course informative. It was easy to follow and provided some good information.
I was very satisfied about how the course was organized. Sean Did a very good work
I think the platform is very good and look forward to taking my next course in early October.
vary good online learning. instructor is vary good the way he explained every thing.
