When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
ITIL® 4 Leader: Digital and IT Strategy Training
Digital and IT Strategy Training is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. This ITIL training adds a new perspective to...
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$2,785 USD
Course Code
1285
Available Formats
Classroom, Virtual
Overview
Digital and IT Strategy Training is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. This ITIL training adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategy level.
- Create an appropriate digital strategy aligned to the wider business goals.
- Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes and even repurposing entire business models.
- Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenge and utilizing new technology
- The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.
Skills Gained
- Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
- Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes
- Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology
- Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
- Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
- Understand the risks and opportunities of Digital and IT Strategy
- Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
- Understand how to implement a Digital and IT Strategy
Who Can Benefit
This module is for IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization who are looking for guidance that will help them:
- Craft a digital vision.
- Develop a cross-organizational digital strategy.
- Strategically manage risk.
- Drive organizational change.
- Survive and thrive in a VUCA environment.
Prerequisites
- Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:
- Understand the key concepts:
- Digital Technology
- Digital Business
- Digital Organization
- Digitalization
- Digital Transformation
- Business Strategy
- Business Models
- Digital and IT Strategy
- Product Management
- Service Management
- Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS
- Explain environmental analysis in terms of external and internal analysis, covering PESTLE (Political, Economic, Social, Technological, Legal, Environmental) and the Four Dimensions of Service Management
- Show how an organization's viability is related to how agile, resilient, lean, continuous, and co-creational it is
- Know how to apply DITS in managing VUCA (Volatile, Uncertain, Complex, and Ambiguous) environments
- Explain and compare three levels of digital disruption
- Show how an organization's position in a particular market or industry is influenced by a number of factors
- Use a digital positioning tool to determine the appropriate position for a digital organization
- Know how to apply different approaches to achieve customer/market relevance
- Know how to achieve operational excellence in the four dimensions of service management
- Understand the financial aspects of Digital and IT Strategy
- Apply strategic approaches for digital organizations
- Explain the concept of risk management in the context of a digital organization
- In the context of Digital and IT Strategy, explain how to identify risk and assess risk
- Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
- Explain the concept of innovation, including its key elements and techniques
- Describe techniques to develop and maintain a culture of innovation
- Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
- Explain how to define and communicate a vision and a strategy
- Know how to use business cases to advocate for a Digital and IT Strategy
- Know how to define operating models for digital organizations
- Explain the major skills required of leaders in a digital organization
- Apply different approaches to strategy coordination and implementation
- Explain approaches to POM
- Explain how to assess the success of a Digital and IT Strategy
- Explain the typical activities of a digital transformation program
- ITIL 4 Foundation Certification
- Managing Professional Certificate
Course Details
Outline
Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities
- Relate the ITIL guiding principles to all aspects of Digital and IT Strategy
Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes
- Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation, Business Strategy and Business Models, Digital and IT Strategy, Product Management and Service Management
- Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS
Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology
- Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management
Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
- Show how an organization viability is related to how agile, resilient, lean, continuous and co-creational it is
- Know how to apply DITS in managing VUCA environments
- Explain and compare three levels of digital disruption
- Show how an organization position in a particular market or industry is influenced by a number of factors
- Use a digital positioning tool to determine the appropriate position for a digital organization
Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence
- Know how to apply different approaches to achieve customer / market relevance
- Know how to achieve operational excellence in the four dimensions of service management
- Understand the financial aspects of Digital and IT Strategy
- Apply strategic approaches for digital organizations
Understand the risks and opportunities of Digital and IT Strategy
- Explain the concept of risk management in the context of a digital organization
- In the context of Digital and IT Strategy, explain how to identify risk and assess risk
- Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
- Explain the concept of innovation, including its key elements and techniques
- Describe techniques to develop and maintain a culture of innovation
Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
- Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
- Explain how to define and communicate a vision and a strategy
- Know how to use business cases to advocate for a Digital and IT Strategy
Understand how to implement a Digital and IT Strategy
- Know how to define operating models for digital organizations
- Explain the major skills required of leaders in a digital organization
- Apply different approaches to strategy coordination and implementation
- Explain approaches to POM
- Explain how to assess success of a Digital and IT Strategy
- Explain the typical activities of a digital transformation program
Schedule
8 options available
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May 20, 2025 - May 22, 2025 (3 days)
Virtual | 8:00 AM – 5:00 PM EDT Language English Select from 1 options below Virtual |8:00 AM – 5:00 PM EDT- Enroll
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Jun 4, 2025 - Jun 6, 2025 (3 days)
Virtual | 8:00 AM – 5:00 PM EDT Language English Select from 1 options below Virtual |8:00 AM – 5:00 PM EDT- Enroll
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Jul 29, 2025 - Jul 31, 2025 (3 days)
Virtual | 8:00 AM – 5:00 PM EDT Language English Select from 1 options below Virtual |8:00 AM – 5:00 PM EDT- Enroll
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Aug 26, 2025 - Aug 28, 2025 (3 days)
Virtual | 8:00 AM – 5:00 PM EDT Language English Select from 1 options below Virtual |8:00 AM – 5:00 PM EDT- Enroll
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Oct 15, 2025 - Oct 17, 2025 (3 days)
Virtual | 8:00 AM – 5:00 PM EDT Language English Select from 1 options below Virtual |8:00 AM – 5:00 PM EDT- Enroll
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Dec 2, 2025 - Dec 4, 2025 (3 days)
Virtual | 8:00 AM – 5:00 PM EST Language English Select from 1 options below Virtual |8:00 AM – 5:00 PM EST- Enroll
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Jan 21, 2026 - Jan 23, 2026 (3 days)
Virtual | 8:00 AM – 5:00 PM EST Language English Select from 1 options below Virtual |8:00 AM – 5:00 PM EST- Enroll
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Mar 17, 2026 - Mar 19, 2026 (3 days)
Virtual | 8:00 AM – 5:00 PM EDT Language English Select from 1 options below Virtual |8:00 AM – 5:00 PM EDT- Enroll
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FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
Instructor, Training material & span of the training is neatly planned.
Very good material, the instructor was clear explaining the topics, and the labs were easy to follow it.
I was very pleased with the course setup by ExitCertified and the instructor.
Very good couse and again we would like to see more videos on removing FRUs
The class and material is good. I think some of the software needs to be updated.
