When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
Building Advanced Intelligent Virtual Agents in IBM watsonx Assistant
This IBM Self-Paced Virtual Class (SPVC) includes: - PDF course guide available to attendee during and after course - Lab environment where students can work through demonstrations and exercises at...
Read MoreOverview
This IBM Self-Paced Virtual Class (SPVC) includes:
- PDF course guide available to attendee during and after course
- Lab environment where students can work through demonstrations and exercises at their own pace
The overall intention of watsonx Assistant is to enable the user to interact from anywhere and to engage with any company data.
This course enables the student to create watsonx Assistant instances that resolve multiple user tasks through the access of channels like webchat, telephone and third-party customer service applications like GENESYS and custom extensions that hold proprietary real time data, as well as, provide generative AI interactions.
A persona and its personality are important characteristics of the users' interaction. Emotions, tone, and language can affect a user's experience and thus the company's image.
Actions contain steps which begin with conditions that evaluate user, session, and extension variables and decide whether specific steps should run or not run.
Primary actions can orchestrate a complex system of tasks by sending users to subactions and their requests to different custom extensions. Journeys provide the user with assistance to complete complex tasks already available in a web site using the techniques of Show, Tell, and Do. The user can switch between chat and web site functionality and back to chat using a number of different tools like images, text, video, and interactive iFrames.
watsonx Assistant includes the preview function which provides a number of debugging tools which allow the practitioner to find the value of variables, steps, confidence scores, and extension properties.
Skills Gained
After completing this course, you should be able to:
- Explain functionality of watsonx Assistant
- Explain architecture
- Create new actions, upload existing actions, edit them, download as backup
- Add phone channel using Watson Speech to Text and Text to Speech
- Create, add, and run custom extension
- Debug existing action
- Understand management
Who Can Benefit
This course is designed for students who have completed Introduction to Intelligent Virtual Agents with IBM Watson Assistant (beginner) and Building Intelligent Virtual Agents with IBM Watson Assistant (intermediate). Or, for students who have had experience with the new Watson Assistant or watsonx Assistant.
Prerequisites
Course Details
Course Outline
- watsonx Assistant interface
- Architecture
- Journeys
- Integrations: Channels and Extensions
- Enterprise Management
- Generative AI
- Course summary
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
Very interactive and in-depth course that really got me ready for the industry
You get detailed labs to guide you through the technical material giving you a hands on method of learning otherwise difficult material.
Provided good amount of material and a great instructor to teach the material.
Class was very informative, although one lab didnt but will try again later
Good Course. We covered a lot of material in a short amount of time. This course had useful labs that built upon each other.
