When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
Administering Cisco Unified Communications Manager v12.x
Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco...
Read MoreOverview
Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is pre-configured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbors pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. The course qualified for 24 Cisco Continuing Education Credits (CE).
Skills Gained
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
Who Can Benefit
The primary audience for this course is as follows:
- Phone Network Administrators
- Phone Network Engineers
- Data System Administrators
- Entry-level Network Engineers
- Channel Partners/Resellers, Customers, Employees
Prerequisites
The knowledge and skills that a learner should have before attending this course are as follows:
- Basic Knowledge of IP and networking or voice networks is suggested but not required
- Basic Knowledge of the Windows desktop environment
Course Details
Module 1: Introduction to IP Telephony
- Lesson 1: Exploring IP TelephoneTraditional Voice versus IP TelephonyClustering OverviewIntracluster CommunicationsCisco Unified Communications Manager ClustersClustering OptionsPlatform Requirements
- Lesson 2: Describing Deployment ModelsSingle-Site DeploymentCentralized Call-Processing DeploymentDistributed Call-Processing DeploymentDistributed Single-Cluster Call-Processing DeploymentHybrid Call-Processing DeploymentNew Advanced Multicluster Options
- Lesson 3: Understanding Advanced Multisite FeaturesNeed for CACDeploying AARSurvivable Remote Site TelephonySRST Failover
Module 2: Defining the Basic Configuration
- Lesson 1: Logging in to Cisco Unified Communications ManagerLogging In to Cisco Unified CM Administration and Cisco Unified ServiceabilityLogging In to Cisco Unified Operating System Administration and the DRSNavigation MenuCommand-Line Interface
- Lesson 2: Examining Basic Server ConfigurationServer ConfigurationEliminating DNS RelianceConfiguring Enterprise Parameters
- Lesson 3: Describing Multilevel AdministrationConfiguring Multilevel AdministrationCreating End UsersCreating RolesCreating User GroupsAssigning Users to User Groups
- Lesson 4: Configuring DRS Backup and Restore ProceduresDRS Backup ProceduresDRS Restore Procedures
Module 3: User Administration
- Lesson 1: Understanding User ConfigurationUnderstanding User ManagementConfiguring Users
- Lesson 2: Using the User Web PagesUnderstanding the User Web PagesUsing the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
- Lesson 1: Configuring System ParameterCisco Unified CM ConfigurationCisco Unified Communications Manager Group ConfigurationPhone NTP ConfigurationDate/Time GroupCodecs and RegionsLocation ConfigurationDevice Pool ConfigurationDHCP Service ConfigurationDevice Defaults ConfigurationClusterwide ParametersLicensing
- Lesson 2: Supporting Cisco Unified IP PhonesCisco Unified IP Phones OverviewSpecialized Cisco Unified IP 7900 Series PhonesPhone Button TemplatesSoftkey Templates
- Lesson 3: Exploring Phone Registration and IP Phone CommunicationsCisco Unified IP Phone RegistrationCisco Unified IP Phone Configuration
- Lesson 4: Utilizing the Bulk Administration Tool (BAT)Overview of Cisco Unified Communications Manager BATCisco Unified Communications Manager TAPS
Module 5: Basic Route Plan Configuration
- Lesson 1: Implementing Dial Plan ConnectivityOrganizational Dial PlanTrunksGateways
- Lesson 2: Creating Route PlansDial Plan OverviewRoute Pattern OverviewDigit CollectionCall Routing
Module 6: Route Filters and Digit Manipulation
- Lesson 1: Configuring Transition Patterns and Route FiltersTranslation PatternsThe 9.@ PatternRoute Filters
- Lesson 2: Implementing Digit ManipulationDiscard Digits InstructionTransformation MasksRoute Plan Report
Module 7: Class of Control
- Lesson 1: Defining Class of ControlOverview of Class of ControlPartitionsCSS ConfigurationPLAR Application
- Lesson 2: Using Class of Control FeaturesCall RestrictionTime of Day RoutingTraditional vs. Line/Device Approach
Module 8: Understanding Media Resources
- Lesson 1: Defining Media ResourcesOverview of Media ResourcesConference BridgeMedia Termination PointsTranscoderMusic on HoldAnnunciator
- Lesson 2: Exploring Media Resource ManagementMRG ManagementConfiguring MRGsConfiguring MRGLs
Module 9: Features and Services
- Lesson 1: Describing Basic FeaturesCall ParkCall PickupCisco Call BackShared Lines with Barge and Privacy
- Lesson 2: Exploring Hunt GroupsHunt Group OverviewLine Group ConfigurationHunt List ConfigurationHunt Pilot ConfigurationFinal Forwarding
- Lesson 3: Describing Phone ServicesCisco IP Phone ServicesCisco Phone Services Configuration
Lab Outline: Labs are designed to assure learners a whole practical experience, through the following practical activities:
- Performing General Administration
- Configuring Basic Settings
- Backing Up and Restoring the Publisher
- Creating and Associating Users
- Configuring the System to Support Cisco IP Phones
- Using the Cisco Unified Communications Manager BAT
- Configuring Basic Dial Plan Elements
- Configuring Complex Dial Plan Elements
- Implementing Calling Privileges and Restrictions
- Configuring Media Resources
- Configuring User Features
- Configuring Hunt Groups and Call Coverage
Schedule
8 options available
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May 19, 2025 - May 22, 2025 (4 days)
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Jun 23, 2025 - Jun 26, 2025 (4 days)
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Jul 28, 2025 - Jul 31, 2025 (4 days)
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Aug 25, 2025 - Aug 28, 2025 (4 days)
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Sep 29, 2025 - Oct 2, 2025 (4 days)
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Oct 27, 2025 - Oct 30, 2025 (4 days)
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Nov 17, 2025 - Nov 20, 2025 (4 days)
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Dec 15, 2025 - Dec 18, 2025 (4 days)
Virtual | 10:00 AM – 6:00 PM EDT Language English Select from 1 options below Virtual |10:00 AM – 6:00 PM EDT- Enroll
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FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
I was very pleased with the course setup by ExitCertified and the instructor.
Good training material and good instruction. More time needs to be provided for the lab work.
The class and material is good. I think some of the software needs to be updated.
The tool provided to practice the course teachings is very functional and easy to use.
The instructor really took his time and made sure I was able to understand the concepts.
