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Administering Cisco Unified Communications Manager and Unity Connection
Administering Cisco Unified Communications Manager (ACUCM with AUC) is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified...
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$3,995 USD
Duration
5 days
Course Code
ACUCMAUC-NTO
Available Formats
Classroom, Virtual
Overview
Administering Cisco Unified Communications Manager (ACUCM with AUC) is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UC training course focuses on Cisco Unified Communications Manager v12 x. All labs are using CUCM v12.x. This online Cisco IT class includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbors pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment. Our online Cisco training course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system. Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.
Skills Gained
Upon completion of this course, students will be able to:
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Use the various applications, tools, and reports that are available in Cisco Unity Connection
Who Can Benefit
The primary audiences for this course are:
- Phone network administrators
- Data system administrators
- Entry-level network engineers
- Administrators
- IT support personnel
- Helpdesk support staff
Prerequisites
To fully benefit from this course, students should have the following prerequisite skills and knowledge:
- Basic knowledge of IP and networking or voice networks is suggested, but not required
- Basic knowledge of the Windows desktop environment
- Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
- Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
- Basic understanding of Cisco Unified Communications Manager
Course Details
ACUCM Course Outline: Module 1: Introduction to IP Telephony
- Lesson 1: Exploring IP TelephonyTraditional Voice versus IP TelephonyClustering OverviewIntracluster CommunicationsTraditional Voice versus IP TelephonyClustering OverviewIntracluster Communications
- Lesson 2: Describing Deployment ModelsSingle-Site DeploymentCentralized Call-Processing DeploymentDistributed Call-Processing DeploymentDistributed Single-Cluster Call-Processing DeploymentHybrid Call-Processing DeploymentNew Advanced Multicluster Options
- Lesson 3: Understanding Advanced Multisite FeaturesNeed for CACDeploying AARSurvivable Remote Site TelephonySRST Failover
Module 2: Defining the Basic Configuration
- Lesson 1: Logging In to Cisco Unified Communications ManagerLogging In to Cisco Unified CM Administration and Cisco Unified ServiceabilityLogging In to Cisco Unified Operating System Administration and the DRSNavigation MenuCommand-Line Interface
- Lesson 2: Examining Basic Server ConfigurationServer ConfigurationEliminating DNS RelianceConfiguring Enterprise Parameters
- Lesson 3: Describing Multilevel AdministrationConfiguring Multilevel AdministrationCreating End UsersCreating RolesCreating User Groups
- Lesson 4: Configuring DRS Backup and Restore ProceduresDRS Backup ProceduresDRS Restore Procedures
Module 3: User Administration
- Lesson 1: Understanding User ConfigurationUnderstanding User ManagementConfiguring Users
- Lesson 2: Using the User Web PagesUnderstanding the User Web PagesUsing the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
- Lesson 1: Configuring System ParametersCisco Unified CM ConfigurationCisco Unified Communications Manager Group ConfigurationPhone NTP ConfigurationDate/Time GroupCodecs and Regions Location ConfigurationDevice Pool ConfigurationDHCP Service ConfigurationDevice Defaults ConfigurationClusterwide ParametersLicensing
- Lesson 2: Supporting Cisco Unified IP PhonesCisco Unified IP Phones OverviewSpecialized Cisco Unified IP 7900 Series PhonesPhone Button TemplatesSoftkey Templates
- Lesson 3: Exploring Phone Registration and IP Phone CommunicationsCisco Unified IP Phone RegistrationCisco Unified IP Phone Configuration
- Lesson 4: Utilizing the Bulk Administration Tool (BAT)Overview of Cisco Unified Communications Manager BATCisco Unified Communications Manager TAPS
Module 5: Basic Route Plan Configuration
- Lesson 1: Implementing Dial Plan ConnectivityOrganizational Dial PlanTrunksGateways
- Lesson 2: Creating Route PlansDial Plan OverviewRoute Pattern OverviewDigit CollectionCall Routing
Module 6: Route Filters and Digit Manipulation
- Lesson 1: Configuring Translation Patterns and Route FiltersTranslation PatternsThe 9.@ PatternRoute Filters
- Lesson 2: Implementing Digit ManipulationDiscard Digits InstructionTransformation Masks
Module 7: Class of Control
- Lesson 1: Defining Class of ControlOverview of Class of ControlPartitionsCSS ConfigurationPLAR Application
- Lesson 2: Using Class of Control FeaturesCall RestrictionTime of Day RoutingTraditional vs. Line/Device Approach
Module 8: Understanding Media Resources
- Lesson 1: Defining Media ResourcesOverview of Media ResourcesConference BridgeMedia Termination PointsTranscoderMusic on HoldAnnunciator
- Lesson 2: Exploring Media Resource ManagementMRG ManagementConfiguring MRGsConfiguring MRGLs
Module 9: Features and Services
- Lesson 1: Describing Basic FeaturesCall ParkCall PickupCisco Call BackShared Lines with Barge and Privacy
- Lesson 2: Exploring Hunt GroupsHunt Group OverviewLine Group ConfigurationHunt List ConfigurationHunt Pilot ConfigurationFinal Forwarding
- Lesson 3: Describing Phone ServicesCisco IP Phone ServicesCisco Phone Services Configuration
ACUCM v10.x Lab Outline:
- Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
- Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
- Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
- Lab 3. Managing User Accounts in Cisco Unified Communications Manager
- Lab 4: Implementing IP Phones
- Lab 5: Implementing PSTN Gateways
- Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
- Lab 7: Implementing Digit Manipulation
- Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
- Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
- Lab 10: Implementing Media Resources
- Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager
AUC: Appendix 1: Introduction to Cisco Unity Connection
- Lesson 1: Overview of Cisco Unity ConnectionUnderstanding Cisco Unity ConnectionCisco Unity Connection IntegrationActive-Active, High-Availability DeploymentDigital Networking Deployment Model
- Lesson 2: Navigating Cisco Unity ConnectionAccessing Cisco Unity ConnectionLogging into Cisco Unity Connection ApplicationsCisco Unified Serviceability and Cisco Unity Connection ServiceabilityCisco Unity Connection AdministrationPort Configuration for Telephony IntegrationGeneral Configuration
- Lesson 3: Understanding Call Handlers, Users, and Call FlowCall ProcessingDefault Call HandlersHandlersFunction and PurposeDefault Call Handler FlowCall Handler ConfigurationIncoming Call FlowsCisco Unity Connection Incoming Call FlowMessage RetrievalIncoming Call Processing ComponentsCall RoutingDirect or ForwardedCall RoutingDirectCall RoutingForwardedConfiguration of UsersImplementation of Call RoutingImplementation of Call RoutingDirectImplementation of Call RoutingForwardedDirectory HandlersDirectory Handlers ConfigurationInterview HandlersInterview Handlers Configuration
Appendix 2: Configuration of Users and Contacts
- Lesson 1: Explaining Users and ContactsUnderstanding UsersPreparing to Configuring UsersConfiguring Authentication RulesConfiguring CoSConfiguring Schedules and Holidays
- Lesson 2: Managing Multiple UsersConfiguring Multiple UsersImporting Users Using AXLImporting Users Using LDAPImporting Users Using BATReviewing Users
Appendix 3: Implementation of Features
- Lesson 1: Implementing the Dial PlanDial Plan ComponentsDial Plan Configuration
- Lesson 2: Understanding User FeaturesReviewing User Features
- Lesson 3: Accessing Voice Messaging and User FeaturesAccessing Voice MessagingPhone ViewImplementing Cisco Unity Connection VMOAccessing Voice Messaging Using RSS FeedsImplementing Secure Messaging
Appendix 4: Use of Cisco Unity Connection Applications, Tools and Reports
- Lesson 1: Designing an Audiotext ApplicationAudiotext Application DesignAudiotext Application ConfigurationGreeting AdministratorGreeting Administrator Configuration
- Lesson 2: Using Cisco Unity Connection Tools and ReportsUsing the Bulk Edit FeatureUsing Task ManagementCisco Unity Connection Reports
- Lesson 3: Using the DRSDisaster Recovery SystemConfiguring BackupsPerforming Restore Operations
AUC v10.x Lab Outline:
- Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
- Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
- Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
- Lab 3: Verifying Cisco Unity Connection Default Services
- Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Lab 5: Implementing Unity Connection Voice Mailboxes
- Lab 6: Unity Connection User Features
- Lab 7: Implementing the Unity Connection Dial Plan
- Lab 8: Understanding User Features
- Lab 9: Using Cisco Unity Connection Tools and Reports
Schedule
7 options available
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Jun 23, 2025 - Jun 27, 2025 (5 days)
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Jul 28, 2025 - Aug 1, 2025 (5 days)
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Aug 25, 2025 - Aug 29, 2025 (5 days)
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Sep 29, 2025 - Oct 3, 2025 (5 days)
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Oct 27, 2025 - Oct 31, 2025 (5 days)
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Nov 17, 2025 - Nov 21, 2025 (5 days)
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Dec 15, 2025 - Dec 19, 2025 (5 days)
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FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
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