When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
Business Process Analysis (Bus Proc Ana)
In this course, youll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements. The course begins by highlighting the...
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$2,385 USD
Duration
3 days
Course Code
2818
Available Formats
Virtual, Classroom
Overview
In this course, youll learn to model business processes as they are currently enacted, assess the quality of those business processes, and identify improvements.
The course begins by highlighting the characteristics of a quality process and the role of the business analyst in process analysis. You will learn how to identify business processes that could become more streamlined. Discover how to select the elicitation technique that is best suited to your stakeholders and how to prepare for and hold elicitation sessions. Using several different modeling techniques, youll explore different facets of the business process, identify the most effective improvements to the process, and clearly define the future process state. Once a new process is defined, youll learn how to present your analysis work to management and hold a successful project retrospective.
Students pursuing a university-recognized and/or accredited certificate in Canada or continuing education units in the US must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end-of-class, multiple-choice assessment.
Skills Gained
- Attributes of a quality process
- Contributors to process quality
- Process of business process analysis
- Triggers for business process analysis
- Responsibilities of the BA
- Stakeholder identification and analysis
- Elicitation techniques, such as interviewing and observation
- Elicitation session preparation and management
- Goal-Question-Metric (GQM) analysis
- Metrics selection
- Modeling techniques and best practices (including SIPOC, use case, flowchart, swimlane, and entity relationship diagramming)
- Causal analysis, including the use of Ishikawa (fishbone) and Pareto diagrams
- Identification of improvement options using the situation-target-proposal (STP) method
- Structure of an effective business case
- Project retrospectives
Who Can Benefit
- Systems analysts
- Business analysts
- IT project managers
- Associate project managers
- Project managers
- Project coordinators
- Project analysts
- Project leaders
- Senior project managers
- Team leaders
- Product managers
- Program managers
Course Details
1. Define the 'Quality' of a Business Process
- People
- Process
- Tools
- Inputs
2. Choose a Business Process to Analyze
3. Understand the Business Analysis Process
- Definition of 'Business Process Analysis'
- The Process of Business Process Analysis
- Role of the Business Analyst
4. Charter the Process Action Team
5. Identify the Stakeholders of a Business Process
6. Choose Information Gathering Techniques
7. Gather Information
- Preparation
- Execution
- Feedback & Validation
8. Document the Process Goal and Metrics
- Perform GQM Analysis
9. Model the Current (As-Is) Process
- ETVX Process Model
- SIPOC Analysis
- Use Case Diagrams
- Process Flowcharts
- Swim Lane Diagrams
- Data-Flow Diagrams (DFD)
- Entity-Relationship Diagrams (ERD)
10. Determine Causes of Problems
- Fishbone (Ishikawa) Causal Analysis
11. Determine Process Improvement Options
- Modeling the Improved (To-Be) Process
12. Make the Business Case for Process Improvement
13. Plan the Implementation
14. Hold a Project Retrospective
Schedule
5 options available
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Jul 21, 2025 - Jul 23, 2025 (3 days)
Virtual | 8:30 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
-
Oct 6, 2025 - Oct 8, 2025 (3 days)
Virtual | 8:30 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
-
Dec 15, 2025 - Dec 17, 2025 (3 days)
Virtual | 8:30 AM – 4:30 PM EST Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EST- Enroll
- Enroll Add to quote
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Feb 9, 2026 - Feb 11, 2026 (3 days)
Virtual | 11:30 AM – 7:30 PM EST Language English Select from 1 options below Virtual |11:30 AM – 7:30 PM EST- Enroll
- Enroll Add to quote
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Feb 17, 2026 - Feb 19, 2026 (3 days)
Virtual | 8:30 AM – 4:30 PM EST Language English Select from 1 options below Virtual |8:30 AM – 4:30 PM EST- Enroll
- Enroll Add to quote
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
Very good company. I've done technical trainings at their facility in downtown Montreal in the past and I'Ve always appreciated them.
I was very satisfied about how the course was organized. Sean Did a very good work
I thought the course was informative and the tools to go over the material were very nice.
The platform is very intuitive and easy to navigate. Great tool for learning
I registered a day before class and am happy that I received all the materials and links in time for the class. Thanks.
