When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
Business Relationship Management (BRM) Training: Aligning IT & the Business
In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage...
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$1,950 USD
Duration
2 days
Course Code
902
Available Formats
Classroom, Virtual
Overview
In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practices, and solve business problems in an IT environment. You learn to take on the role of the trusted IT adviser who can align the needs of the business with IT services.
Prerequisites
- Two years of work experience in IT or business
Course Details
Overview of Relationship Management
- Why organizations need successful relationships between IT and the business
- Balancing the needs of IT and the business
- Effectively aligning IT investments and business goals
Principles for Aligning IT and the Business
The trusted IT advisor
- Recognizing how trust feels
- Defining trust in an IT organization
- Building a trusted relationship
Business Relationship Management (BRM) roles
- IT relationship management vs. IT project management
- Discovering your strengths and weaknesses
- Required technical and social competencies
Determining the Current State of IT
Defining a catalog of services
- Identifying IT products and services
- The components of an ideal catalog
- Creating an initial catalog from scratch
- Ranking services with metrics
Developing awareness of the organizational culture
- The IntCRM Model
- Overcoming common IT relationship barriers
- Exploring how things get done in the organization
- Applying tools for culture analysis
Building the Trusted Relationship
Knowing your stakeholders
- The stakeholder relationship life cycle
- Classifying the roles stakeholders play
- The importance of stakeholder power and influence
Optimizing the first meeting
- Planning the meeting
- Models for understanding people
- Explaining the role of the BRM
- Confirming relationships and roles
- Leaving with actions
Planning the relationship strategy
- Analyzing the relationship
- Recruiting trusted teams
- Forming the plan
- Executing the strategy
Facilitating Actionable IT Solutions
Performing competitive analysis
- Evaluating IT outsourcing and consulting solutions
- Establishing your competitive advantage
Identifying opportunities for improvement
- Capturing, prioritizing and documenting business needs
- Applying a framework for prioritizing and selecting projects
- Picking quick-win projects
Designing a strategy to meet customer needs
- Conducting a modified SWOT analysis
- Questions you should ask
- Making a go or no-go decision
Winning Competitive IT Projects
Responding to requests
- Differentiating your services from your competitors'
- Communicating your internal IT capabilities to the business
- Validating business needs in business terms
Selling your solutions to the business
- Translating IT speak to business speak
- Linking IT solutions to pains
- Articulating IT solutions in terms of business value
- Writing clear, tailored Service Level Agreements (SLAs)
Managing project handoffs
- Ensuring a seamless transition
- Creating and maintaining communication channels
- Building the relationship
The IT relationship scorecard
- Establishing performance metrics
- Assessing BRM success
- Analyzing results
Schedule
17 options available
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Mar 24, 2025 - Mar 25, 2025 (2 days)
Virtual | 9:00 AM – 5:00 PM EDT Language English Select from 1 options below Virtual |9:00 AM – 5:00 PM EDT- Enroll
- Enroll Add to quote
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Apr 16, 2025 - Apr 17, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM CDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM CDT- Enroll
- Enroll Add to quote
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May 5, 2025 - May 6, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
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May 27, 2025 - May 28, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM EDT Language English Select from 2 options below Virtual |9:00 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
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Jun 17, 2025 - Jun 18, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM PDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM PDT- Enroll
- Enroll Add to quote
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Jul 14, 2025 - Jul 15, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
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Aug 18, 2025 - Aug 19, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM EDT- Enroll
- Enroll Add to quote
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Aug 25, 2025 - Aug 26, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM MDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM MDT- Enroll
- Enroll Add to quote
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Sep 4, 2025 - Sep 5, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM CDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM CDT- Enroll
- Enroll Add to quote
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Sep 15, 2025 - Sep 16, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM PDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM PDT- Enroll
- Enroll Add to quote
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Sep 22, 2025 - Sep 23, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM EDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM EDT- Enroll
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Dec 1, 2025 - Dec 2, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM EST Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM EST- Enroll
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Dec 15, 2025 - Dec 16, 2025 (2 days)
Virtual | 9:00 AM – 4:30 PM PST Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM PST- Enroll
- Enroll Add to quote
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Jan 14, 2026 - Jan 15, 2026 (2 days)
Virtual | 9:00 AM – 4:30 PM EST Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM EST- Enroll
- Enroll Add to quote
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Feb 25, 2026 - Feb 26, 2026 (2 days)
Virtual | 9:00 AM – 4:30 PM EST Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM EST- Enroll
- Enroll Add to quote
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Mar 23, 2026 - Mar 24, 2026 (2 days)
Virtual | 9:00 AM – 4:30 PM PDT Language English Select from 1 options below Virtual |9:00 AM – 4:30 PM PDT- Enroll
- Enroll Add to quote
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
I thought the course was informative and the tools to go over the material were very nice.
Good training. A lot to take in for the short amount of time we have though
ExitCertified provided us with a great opportunity to learn more about React and in easy to follow way.
This was a good program to get prepared for the solutions architect associate exam.
Good Course. We covered a lot of material in a short amount of time. This course had useful labs that built upon each other.
