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Business Relationship Management (BRM) Training: Aligning IT & the Business

In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage...

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$1,950 USD
Duration 2 days
Course Code 902
Available Formats Classroom, Virtual

Overview

In this Business Relationship Management (BRM) training course, you take on the role of a business relationship manager, learn to overcome communication barriers between IT and the business, leverage innovative best practices, and solve business problems in an IT environment. You learn to take on the role of the trusted IT adviser who can align the needs of the business with IT services.

Prerequisites

  • Two years of work experience in IT or business

Course Details

Overview of Relationship Management

  • Why organizations need successful relationships between IT and the business
  • Balancing the needs of IT and the business
  • Effectively aligning IT investments and business goals

Principles for Aligning IT and the Business

The trusted IT advisor

  • Recognizing how trust feels
  • Defining trust in an IT organization
  • Building a trusted relationship

Business Relationship Management (BRM) roles

  • IT relationship management vs. IT project management
  • Discovering your strengths and weaknesses
  • Required technical and social competencies

Determining the Current State of IT

Defining a catalog of services

  • Identifying IT products and services
  • The components of an ideal catalog
  • Creating an initial catalog from scratch
  • Ranking services with metrics

Developing awareness of the organizational culture

  • The IntCRM Model
  • Overcoming common IT relationship barriers
  • Exploring how things get done in the organization
  • Applying tools for culture analysis

Building the Trusted Relationship

Knowing your stakeholders

  • The stakeholder relationship life cycle
  • Classifying the roles stakeholders play
  • The importance of stakeholder power and influence

Optimizing the first meeting

  • Planning the meeting
  • Models for understanding people
  • Explaining the role of the BRM
  • Confirming relationships and roles
  • Leaving with actions

Planning the relationship strategy

  • Analyzing the relationship
  • Recruiting trusted teams
  • Forming the plan
  • Executing the strategy

Facilitating Actionable IT Solutions

Performing competitive analysis

  • Evaluating IT outsourcing and consulting solutions
  • Establishing your competitive advantage

Identifying opportunities for improvement

  • Capturing, prioritizing and documenting business needs
  • Applying a framework for prioritizing and selecting projects
  • Picking quick-win projects

Designing a strategy to meet customer needs

  • Conducting a modified SWOT analysis
  • Questions you should ask
  • Making a go or no-go decision

Winning Competitive IT Projects

Responding to requests

  • Differentiating your services from your competitors'
  • Communicating your internal IT capabilities to the business
  • Validating business needs in business terms

Selling your solutions to the business

  • Translating IT speak to business speak
  • Linking IT solutions to pains
  • Articulating IT solutions in terms of business value
  • Writing clear, tailored Service Level Agreements (SLAs)

Managing project handoffs

  • Ensuring a seamless transition
  • Creating and maintaining communication channels
  • Building the relationship

The IT relationship scorecard

  • Establishing performance metrics
  • Assessing BRM success
  • Analyzing results
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Schedule

17 options available

  • Guaranteed to Run
    Mar 24, 2025 - Mar 25, 2025 (2 days)
    Virtual | 9:00 AM 5:00 PM EDT
    Language English
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    Virtual |9:00 AM 5:00 PM EDT
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  • Apr 16, 2025 - Apr 17, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM CDT
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    Virtual |9:00 AM 4:30 PM CDT
    Virtual | 9:00 AM 4:30 PM CDT
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  • May 5, 2025 - May 6, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM EDT
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    Virtual |9:00 AM 4:30 PM EDT
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  • May 27, 2025 - May 28, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM EDT
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    Virtual |9:00 AM 4:30 PM EDT
    Virtual | 9:00 AM 4:30 PM EDT Virtual | 9:00 AM 4:30 PM MDT
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  • Jun 17, 2025 - Jun 18, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM PDT
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    Virtual |9:00 AM 4:30 PM PDT
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  • Jul 14, 2025 - Jul 15, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM EDT
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    Virtual |9:00 AM 4:30 PM EDT
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  • Aug 18, 2025 - Aug 19, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM EDT
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    Virtual |9:00 AM 4:30 PM EDT
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  • Aug 25, 2025 - Aug 26, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM MDT
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  • Sep 4, 2025 - Sep 5, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM CDT
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    Virtual |9:00 AM 4:30 PM CDT
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  • Sep 15, 2025 - Sep 16, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM PDT
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  • Sep 22, 2025 - Sep 23, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM EDT
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    Virtual |9:00 AM 4:30 PM EDT
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  • Dec 1, 2025 - Dec 2, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM EST
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    Virtual |9:00 AM 4:30 PM EST
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  • Dec 15, 2025 - Dec 16, 2025 (2 days)
    Virtual | 9:00 AM 4:30 PM PST
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    Virtual |9:00 AM 4:30 PM PST
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  • Jan 14, 2026 - Jan 15, 2026 (2 days)
    Virtual | 9:00 AM 4:30 PM EST
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  • Feb 25, 2026 - Feb 26, 2026 (2 days)
    Virtual | 9:00 AM 4:30 PM EST
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  • Mar 23, 2026 - Mar 24, 2026 (2 days)
    Virtual | 9:00 AM 4:30 PM PDT
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    Virtual |9:00 AM 4:30 PM PDT
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FAQ

Does the course schedule include a Lunchbreak?

Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does Ascendient Learning deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

How do I request a W9 for Ascendient Learning?

View our filing status and how to request a W9.

Reviews

I registered a day before class and am happy that I received all the materials and links in time for the class. Thanks.

Easy to work with. Learning material pdfs were able to be printed out in color which was very nice to write on.

very good and spcecific course and above all a very good instructor. In few days I have learned a lot.

ExitCertified gave a great course on AWS that covered all of the basics in depth with good lab materials.

This was a good program to get prepared for the solutions architect associate exam.