When does class start/end?
Class hours may vary, please reach out to contact@ascendientlearning.com if you have any questions.
iOS Support Essentials
iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Note: This custom-designed class is created and owned by...
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$1,195 USD
Duration
2 days
Course Code
iOS Support Essentials
Available Formats
Classroom, Virtual
Overview
iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. Note: This custom-designed class is created and owned by Future Media Concepts. It is not sponsored or authorized by Apple Inc.
Skills Gained
Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.
Who Can Benefit
iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated in-class by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.
Prerequisites
Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.
Course Details
Lesson 1: Basic features & troubleshooting
- iOS Versions Compared
- Power Management
- Activating, Upgrading or Downgrading iOS
- Backing Up & Restoring Data
- Multitasking & Splitscreen
- Background Refresh & Data Usage
- Motion Coprocessor
Lesson 2: Email, Contacts & Collaboration
- AppleID
- Email, General Practices
- Microsoft Exchange
- Active Sync
- iCloud & iCloud Family
- Contacts
- Calendars
- Managing Notifications
- Sharepoint & Wikis
- Facetime
Lesson 3: Multimedia & Presenting
- Camera & Video
- Photos & Photostream
- Connecting to a TV or Projector
- AppleTV
- AirPlay & Alternatives
- Home Sharing
Lesson 4: Apps & Files
- App Store
- The iOS File System
- Sharing Files Between Apps
- AirDrop
- DropBox, Google & Other Cloud Services
- Editing Text
- iBooks, E-books & PDF
Lesson 5: Security
- Unlocking & Jailbreaking
- Passcode & Encryption
- TouchID
- Restrictions
- Guided Access
- Find My iPad/iPhone and Location Services
- Apple Wallet & ApplePay
- Network Security for Business
- App Security
- Physical Security
- Private Browsing
- Standards Compliance
Lesson 6: Shortcuts & Accessibility
- Extensions & Keyboards
- Entering & Editing Text
- Zooming & Inverting the Display
- VoiceOver
- Dictation & Siri
Lesson 7: Custom Apps
- The App Store Inside & Out
- Volume Purchase Program
- Custom B2B Apps
- Buy or Develop In-House?
- Dashcode
- Xcode
- iOS Developer Program
Schedule
4 options available
-
Jun 26, 2025 - Jun 27, 2025 (2 days)
Virtual | 10:00 AM – 6:00 PM EDT Language English Select from 1 options below Virtual |10:00 AM – 6:00 PM EDT- Enroll
- Enroll Add to quote
-
Aug 28, 2025 - Aug 29, 2025 (2 days)
Virtual | 10:00 AM – 6:00 PM EDT Language English Select from 1 options below Virtual |10:00 AM – 6:00 PM EDT- Enroll
- Enroll Add to quote
-
Oct 30, 2025 - Oct 31, 2025 (2 days)
Virtual | 10:00 AM – 6:00 PM EDT Language English Select from 1 options below Virtual |10:00 AM – 6:00 PM EDT- Enroll
- Enroll Add to quote
-
Dec 22, 2025 - Dec 23, 2025 (2 days)
Virtual | 10:00 AM – 6:00 PM EDT Language English Select from 1 options below Virtual |10:00 AM – 6:00 PM EDT- Enroll
- Enroll Add to quote
FAQ
Does the course schedule include a Lunchbreak?
Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
What languages are used to deliver training?
Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.
What does GTR stand for?
GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.
How do I find an Ascendient Learning training location?
We have training locations across the United States and Canada - View a complete list of classroom training locations.
Which delivery formats are available?
At Ascendient Learning, we offer training that is Instructor-Led, Online, Virtual, and Self-Paced.
Does Ascendient Learning deliver group training?
Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.
What does vendor-authorized training mean?
As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.
Is the training too basic, or will you go deep into technology?
It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.
How up-to-date are your courses and support materials?
We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.
Are your instructors seasoned trainers who have deep knowledge of the training topic?
Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.
Do you provide hands-on training and exercises in an actual lab environment?
Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.
Will you customize the training for our company’s specific needs and goals?
We will work with you to identify training needs and areas of growth. We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.
How do I get started with certification?
Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.
Will I get access to content after I complete a course?
You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.
How do I request a W9 for Ascendient Learning?
View our filing status and how to request a W9.
Reviews
the class/lecture was amazing and very easy to understand and was in detail.
Thank Tech Data for sponsoring this course you really take care of your partners.
Both course material and instructor demonstrated a sound foundation on Maximo material
Easy to work with. Learning material pdfs were able to be printed out in color which was very nice to write on.
This was effective way to provide a ton of information in a short time period.
