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Implementing Splunk IT Service Intelligence
Prerequisites Students should have completed the following courses: Splunk Enterprise System Administration Splunk Enterprise Data Administration To be successful, students should have a solid...
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$2,000 USD
Duration
4 days
Course Code
SPLUNK-ITSERV
Available Formats
Classroom
Overview
Prerequisites
Students should have completed the following courses: Splunk Enterprise System Administration Splunk Enterprise Data Administration To be successful, students should have a solid understanding of the following modules:
- To be successful, students should have a working understanding of the following courses:
- Either these completed Certification Paths
- Splunk Enterprise System Administration
- Splunk Enterprise Data Administration
- Or These Courses
- What is Splunk?
- Intro to Splunk
- Using Fields
- Visualizations
- Introduction to Knowledge Objects
- Creating Knowledge Objects
- Creating Field Extraction
Course Details
Implementing Splunk IT Service Intelligence
- Using ITSI Modules 1-5
- 1 – Monitoring Services with Service Analyzers
- 2 – Monitoring Entities with Infrastructure Overview
- 3 – Visualizing Services with Glass Tables
- 4 – Investigating Issues with Deep Dives
- 5 – Managing Alerts and Episodes
- Module 1 – Designing Services
- Plan ITSI services
- Design service KPI properties
- Identify entity-oriented KPIs
- Identify dependencies between services
- Module 2 – Data Audit and Base Searches
- Analyze a data environment
- Identify necessary data sources for KPIs
- Plan data intake for IT Service Intelligence configuration
- Implement base searches to support service design
- Module 3 – Access Control
- Identify ITSI roles and capabilities
- Describe service level roles and team ownership
- Control access to ITSI views
- Module 4 – Implementing Services
- Use a service design to implement services in ITSI
- Create KPIs using base searches
- Configure basic KPI settings for calculation and aggregation
- Configure KPI lag and backfill
- Set KPI importance
- Calculate service health score
- Module 5 – Entities
- Define entities and entity types
- Creating and importing entities
- Creating a service using pre-built KPIs
- Associate entities with an existing service
- Delete or retire entities
- Define and use pseudo entities
- Monitoring entities
- Module 6 – Templates and Dependencies
- Define service template use cases
- Create service templates
- Create new services from templates
- Create dependencies between services
- Module 7 – Thresholds and Time Policies
- Configure KPI thresholds
- Use aggregate and entity-level thresholds
- Use static and adaptive thresholds
- Apply time policies to thresholds
- Create custom threshold templates
- Module 8 – Anomaly Detection and Predictive Analytics
- Define anomaly detection
- Define predictive analytics
- Configure anomaly detection for KPIs
- Configure predictive analytics for services
- Module 9 – Correlation Searches and Multi-KPI Alerts
- Define new correlation searches
- Define Multi-KPI alerts
- Manage notable event storage
- Module 10 – Aggregation Policies
- Define aggregation policy capabilities
- Modify the default aggregation policy
- Understand Smart Mode
- Create new aggregation policies
- Use aggregation policies to automate notable event response
Module 2 - Designing Services
- Giving customer requirements, plan ITSI services
- Design service KPI properties, such as schedules, importance, and thresholds
- Identify entity-oriented KPIs
- Identify dependencies between services
Module 3 - Data Audit and Base Searches
- Analyze a data environment based on implementation requirements
- Identify necessary data sources for KPIs
- Plan data intake for IT Service Intelligence configuration
- Implement base searches to support service design
Module 4 - Implementing Services
- Use a service design to implement services in IT Service Intelligence
- Create KPIs using base searches
- Configure basic KPI settings for calculation and aggregation
- Configure KPI lag and backfill
- Set KPI importance
- Calculate service health score
Module 5 - Thresholds and Time Policies
- Configure KPI thresholds
- Use aggregate and entity-level thresholds
- Use static and adaptive thresholds
- Apply time policies to thresholds
- Create custom threshold templates
Module 6 - Entities and Modules
- Add KPIs to services from modules
- Identify good use cases for entities
- Define entities in services
- Use entities in KPI searches
- Use pseudo entities in KPI searches
Module 7 - Templates and Dependencies
- Define service template use cases
- Create service templates
- Create new services from templates
- Create dependencies between services
Module 8 - Anomaly Detection and Predictive Analytics
- Define anomaly detection capabilities
- Configure anomaly detection for KPIs
- Configure predictive analytics for services
Module 9 - Access Control
- Identify ITSI roles and capabilities
- Describe service level roles and team ownership
- Modify ITSI menu options
- Control access to ITSI views
Module 10 - Customization, Maintenance, Troubleshooting
- Use backup and restore tools
- Install content packs
- Use maintenance mode for services and entities
- Understand the ITSI REST interface
- ITSI troubleshooting
Module 11 - Correlation Searches and Multi-KPI Alerts
- Define new correlation searches
- Define Multi-KPI alerts
- Manage notable event storage
Module 12 - Aggregation Policies
- Define aggregation policy capabilities
- Modify the default aggregation policy
- Understand Smart Mode
- Create new aggregation policies
- Use aggregation policies to automate notable event response
Schedule
2 options available
-
Jul 22, 2025 - Jul 25, 2025 (4 days)
| 9:00 AM – 1:30 PM EDT Language English Select from 1 options below |9:00 AM – 1:30 PM EDT- Enroll
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SAVE 20% on this course -
Promo Code: LEARN20 -
Aug 26, 2025 - Aug 29, 2025 (4 days)
| 9:00 AM – 1:30 PM EDT Language English Select from 1 options below |9:00 AM – 1:30 PM EDT- Enroll
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SAVE 20% on this course -
Promo Code: LEARN20
FAQ
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Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.
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Reviews
Both course material and instructor demonstrated a sound foundation on Maximo material
Good course. I appreciate the time the instructor put into teaching this class.
The platform is very intuitive and easy to navigate. Great tool for learning
It is very good and very simple instructions. almost to much hand holding.
Class was easy to sign up for and ExitCertified provided very good communication
