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Introduction to Design Thinking

Design Thinking is a human-centered approach to problem-solving and product development. This live, interactive Design Thinking training course teaches the basics of Design Thinking and how to...

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Duration 2 days
Course Code AGL-172
Available Formats Classroom

Overview

Design Thinking is a human-centered approach to problem-solving and product development. This live, interactive Design Thinking training course teaches the basics of Design Thinking and how to incorporate the heart of Design Thinking - Empathy, Define, Ideate, Prototype, and Test -  into their processes. In addition, teams gain experience conducting in-depth interviews, creating empathy maps, brainstorming ideas, developing prototypes, and evaluating feasibility and viability.

This Design Thinking course is 60% hands-on, allowing participants to learn by doing. By the end of this course, teams have the tools and confidence to apply Design Thinking principles to any challenge to transform the way they create and innovate.

Skills Gained

  • Understand the design thinking process
  • Identify and assess opportunities through customer needs analysis
  • Create clear product specifications based on desirable customer needs (human), feasible (technology), and viable (business)
  • Generate and evaluate new product and service concepts through applied creativity
  • Learn iterative prototyping
  • Design services for enriched customer experiences
  • Evaluate the economics of product development
  • Plan and manage innovation projects effectively

Prerequisites

There are no prerequisites for this class.

Course Details

Training Materials

All Design Thinking training attendees receive comprehensive courseware.

Software Requirements

For in-person deliveries, attendees do not need computers for this course. We will provide full classroom setup instructions that will include seating in small groups, with supplies such as flipcharts, sticky notes, markers, and pens for the attendees and a projector and Internet connection for the instructor's laptop.

Online deliveries for this interactive training will use an online meeting platform (such as Zoom, WebEx, GoTo, or Teams) to have face-to-face contact online, including use of breakout rooms for group activities.

Outline

  • Introduction
  • Understanding the Design Thinking Process
    • Product vs. Projects
    • Overview of Design Thinking
    • The Empirical Process
    • Design Thinking, Lean, Startup, and Agile
  • Working as a Team: Radical Collaboration
    • Multidisciplinary teams
    • Familiarity working together
    • Leadership buy-in and support
  • Discovery: Empathy
    • Comprehension - “What Is”
    • In-depth Interviewing: Asking the right questions.
    • Personas and empathy maps
    • Setting up observational
  • Discovery: Define
    • Outcomes vs Outputs
    • Defining Problems
    • Understanding Value & Value Realization
  • Options: Ideate
    • The Brainstorming Process
    • More Ideation Techniques
    • Solutions Development
  • Options: Prototyping
    • “What Wows” (Generate and evaluate new product and service concepts through applied creativity)
    • Iterative prototyping
    • Basics of prototyping
  • Delivery: Testing/Evaluation
    • “What Works” (Evaluate the economics of product development)
    • Assumption Testing
    • Learning Launch
    • Feasibility (Business)
    • Viability (Technology)
  • Conclusion
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Schedule

Upcoming Course Dates

There are currently no scheduled dates for this course. If you are interested in this course, contact us with the form below.

Contact Information

FAQ

Does the course schedule include a Lunchbreak?

Classes typically include a 1-hour lunch break around midday. However, the exact break times and duration can vary depending on the specific class. Your instructor will provide detailed information at the start of the course.

What languages are used to deliver training?

Most courses are conducted in English, unless otherwise specified. Some courses will have the word "FRENCH" marked in red beside the scheduled date(s) indicating the language of instruction.

What does GTR stand for?

GTR stands for Guaranteed to Run; if you see a course with this status, it means this event is confirmed to run. View our GTR page to see our full list of Guaranteed to Run courses.

Does Ascendient Learning deliver group training?

Yes, we provide training for groups, individuals and private on sites. View our group training page for more information.

What does vendor-authorized training mean?

As a vendor-authorized training partner, we offer a curriculum that our partners have vetted. We use the same course materials and facilitate the same labs as our vendor-delivered training. These courses are considered the gold standard and, as such, are priced accordingly.

Is the training too basic, or will you go deep into technology?

It depends on your requirements, your role in your company, and your depth of knowledge. The good news about many of our learning paths, you can start from the fundamentals to highly specialized training.

How up-to-date are your courses and support materials?

We continuously work with our vendors to evaluate and refresh course material to reflect the latest training courses and best practices.

Are your instructors seasoned trainers who have deep knowledge of the training topic?

Ascendient Learning instructors have an average of 27 years of practical IT experience and have also served as consultants for an average of 15 years. To stay current, instructors spend at least 25 percent of their time learning new, emerging technologies and courses.

Do you provide hands-on training and exercises in an actual lab environment?

Lab access is dependent on the vendor and the type of training you sign up for. However, many of our top vendors will provide lab access to students to test and practice. The course description will specify lab access.

Will you customize the training for our company’s specific needs and goals?

We will work with you to identify training needs and areas of growth.  We offer a variety of training methods, such as private group training, on-site of your choice, and virtually. We provide courses and certifications that are aligned with your business goals.

How do I get started with certification?

Getting started on a certification pathway depends on your goals and the vendor you choose to get certified in. Many vendors offer entry-level IT certification to advanced IT certification that can boost your career. To get access to certification vouchers and discounts, please contact info@ascendientlearning.com.

Will I get access to content after I complete a course?

You will get access to the PDF of course books and guides, but access to the recording and slides will depend on the vendor and type of training you receive.

How do I request a W9 for Ascendient Learning?

View our filing status and how to request a W9.

Reviews

They are very good and made sure we had all the appropriate materials for class.

The course was informative, and I learnt a new skill. The instructor was up to the point.

The class and material is good. I think some of the software needs to be updated.

ExitCertified provided a very organized way to learn and provided materials to follow along.

Great instructor, clear and concise course. Labs were easy to follow and worked perfectly.